Lee Fowler
Atkinson
Summary
Dynamic operations leader with extensive experience at Duke Energy, excelling in risk management and safety compliance. Proven track record in performance evaluation and coaching, enhancing team productivity. Skilled in technical troubleshooting and analytical thinking, driving process improvements that significantly elevated customer satisfaction and operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager-Technical Support/Safety
Duke Energy
Castle Hayne
03.2022 - 07.2025
- Remotely managed four Technical Support/Safety Specialists across six states.
- Ensured compliance with all relevant laws, regulations, and industry standards.
- Facilitated team meetings and one-on-one coaching sessions for performance improvement.
- Conducted performance evaluations, delivering constructive feedback for team development.
- Developed and implemented effective risk management strategies to mitigate potential issues.
- Led root cause analysis investigations and enacted safety procedures based on findings.
- Created and implemented maintenance checklists for all net new equipment.
Supervisor- Garage Operations
Duke Energy
Garner
01.2019 - 02.2022
- Directed and supervised daily operations for a team of 20 employees, fostering servant leadership.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Monitored employee productivity, delivering constructive feedback and coaching to improve performance.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Recruited, hired, trained, and mentored staff while managing evaluations and terminations.
- Performed monthly inventory checks to maintain adequate stock levels across all products.
- Ensured compliance with safety regulations through comprehensive training sessions for all staff.
- Identified process improvement opportunities that led to cost reductions and enhanced productivity.
Director of Operations
Capital Ford Lincoln Of Wilmington
Wilmington
01.2015 - 12.2018
- Directed operations and logistics of multi-million dollar business across multiple departments.
- Developed and implemented strategies to maximize efficiency and reduce costs.
- Managed inventory levels and coordinated timely procurement of parts.
- Collaborated with sales teams to align operational goals with business objectives.
- Led department training programs to enhance team performance and operational efficiency.
- Analyzed operational data to identify trends for informed decision-making.
- Resolved customer service issues promptly, maintaining high customer satisfaction.
- Established and maintained supply chain relationships to improve account retention.
Service Manager
Capital Ford Lincoln Of Wilmington
Wilmington
01.2007 - 12.2014
- Managed diesel, commercial, and fleet repair shop operations to enhance efficiency.
- Facilitated training for 18 automotive diesel technicians to improve skill sets.
- Coordinated service schedules to optimize workflow and elevate customer satisfaction.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Conducted regular team meetings to address feedback, improve processes, and align objectives.
- Oversaw supply chain management, ensuring timely delivery of service parts.
- Established key performance indicators (KPIs) to measure team success and productivity.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Senior Automotive Technician
Capital Ford Lincoln Of Wilmington
Wilmington
08.1990 - 12.2006
- Achieved Ford Senior Master Certification in gas and diesel vehicles.
- Diagnosed complex vehicle issues using advanced diagnostic tools and equipment.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Conducted routine maintenance and repairs on various automotive systems and components.
- Mentored junior technicians in troubleshooting techniques and best practices.
- Researched new technologies related to automotive engineering to stay current with industry trends.
Education
High School Diploma -
Pender High
Burgaw, NC06-1990
Skills
- Risk management and compliance
- Performance evaluation
- Technical troubleshooting and maintenance
- Complex problem solving
- Coaching and mentoring
- Analytical thinking and root cause analysis
- Customer relationship management
- Microsoft Office and Workday proficiency
- Dealer management systems expertise
Certification
- Ford Senior Master Technician Gas and Diesel Vehicles
- Servant Leadership Certification
Websites
Timeline
Manager-Technical Support/Safety
Duke Energy
03.2022 - 07.2025
Supervisor- Garage Operations
Duke Energy
01.2019 - 02.2022
Director of Operations
Capital Ford Lincoln Of Wilmington
01.2015 - 12.2018
Service Manager
Capital Ford Lincoln Of Wilmington
01.2007 - 12.2014
Senior Automotive Technician
Capital Ford Lincoln Of Wilmington
08.1990 - 12.2006
High School Diploma -
Pender High