Summary
Overview
Work History
Education
Skills
Timeline
Generic
LeCove Johnson

LeCove Johnson

Durham

Summary

Dynamic professional with extensive experience at Walmart, excelling in team management and cost control. Proven track record in enhancing productivity through effective scheduling and employee training. Strong communicator and problem-solver, adept at optimizing operations while ensuring health and safety compliance. Committed to fostering a collaborative work environment and driving operational excellence.

Manufacturing professional prepared for this role with deep commitment to process improvement and quality control. Proven ability to lead teams to success and implement effective production strategies. Known for fostering collaborative environment and adapting to dynamic production needs, while showcasing strong organizational and communication skills.

Results-driven manufacturing professional with solid background in leading production teams and optimizing workflow efficiency. Skilled in process improvement, quality control, and lean manufacturing techniques. Known for fostering strong team collaboration and adapting to changing demands to ensure project success. Dependable and focused on achieving high standards and measurable outcomes.

Overview

36
36
years of professional experience

Work History

Cell Lead Supervisor Upervisor

Temposonics
01.2017 - Current
  • Operated equipment safely following established procedures and guidelines.
  • Assisted team in achieving productivity goals through effective communication.
  • Learned and adhered to safety protocols to ensure workplace compliance.
  • Supported inventory management by tracking supplies and conducting regular checks.
  • Collaborated with team members to optimize workflow efficiency on the production line.

Floor Operation Manager / Food & Beverage

Durham Performance Art Center
09.2015 - Current


  • Managed workflow schedules, coordinating tasks among team members.
  • Conducted regular inspections to maintain workplace safety standards
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Security Officer ( Event Based )

Staff One
08.2007 - 05.2016
  • Conducted regular patrols to deter criminal activity and maintain order.
  • Responded promptly to incidents, ensuring effective resolution and documentation.
  • Implemented emergency procedures, coordinating with local law enforcement when necessary.
  • Collaborated with management to develop security policies that improved operational efficiency.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Level 4 Technician / Machine Operator

Green Resource, Inc. / Cree Lighting
08.2013 - 10.2015
  • Led cross-functional teams to streamline maintenance processes and enhance operational efficiency.
  • Implemented advanced diagnostic tools to improve troubleshooting accuracy and reduce downtime.
  • Mentored junior technicians, fostering skill development and adherence to safety protocols.
  • Optimized workflow by introducing innovative techniques in equipment repair and maintenance.
  • Collaborated with engineering teams to develop preventative maintenance schedules.
  • Oversaw critical system upgrades, ensuring seamless integration with existing infrastructure.
  • Developed training materials for new technologies, enhancing team competency and performance.

Store Manager

Walmart
11.2002 - 10.2007
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Led store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a collaborative and high-performing team environment.
  • Developed and implemented inventory management strategies, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends and adjust merchandising strategies for increased revenue.
  • Oversaw customer service initiatives, enhancing satisfaction through effective problem resolution techniques.
  • Managed budget allocations effectively, achieving operational goals within financial constraints.
  • Implemented training programs that improved employee performance and retention rates significantly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Inside Sales Account Representative

Nortel Networks
06.1989 - 09.1998
  • Managed customer accounts, ensuring satisfaction and retention through effective communication and support.
  • Developed tailored sales strategies, addressing client needs and enhancing product understanding.
  • Analyzed market trends to identify opportunities for upselling and cross-selling within existing accounts.
  • Collaborated with marketing teams to align promotions with customer interests, driving engagement.
  • Streamlined sales processes by implementing CRM tools, improving tracking and reporting accuracy.
  • Developed new business opportunities within existing accounts, resulting in expanded market share.
  • Provided valuable feedback to the product development team based on client interactions, leading to continuous improvement of offerings.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
  • Analyzed market trends to identify potential gaps that could be filled by our products or services, driving innovation within the company.
  • Increased sales revenue by building strong relationships with clients and understanding their needs.
  • Streamlined internal processes for better efficiency and communication between departments, improving overall productivity.
  • Negotiated contracts with clients by understanding their requirements and offering tailored solutions, leading to mutually beneficial agreements.
  • Exceeded monthly sales quotas consistently by adopting effective selling techniques combined with a deep understanding of product offerings.
  • Utilized CRM software to manage leads and track sales activities, ensuring all information was up-to-date and accessible for team members.
  • Collaborated with cross-functional teams to develop customized solutions for client needs, enhancing customer satisfaction.
  • Worked closely with marketing teams to create promotional materials that accurately represented product features and benefits while appealing to target audiences.
  • Assisted in the development of sales strategies and targets, contributing to the overall growth of the company.
  • Delivered product presentations to potential clients both in-person and via online platforms, showcasing the value proposition effectively.
  • Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Computer Programming -

Southern Arkansas University Technical
Camden, Arkansas

Associate Business / Food Management - Business

University of Central Arkansas
Conway, AR

Diploma - Regular Education

Waldo Highschool
Waldo, AR
05.1982

Skills

  • Customer relations
  • Health and safety compliance
  • Employee training
  • Scheduling coordination
  • Production planning
  • Waste reduction
  • ISO standards
  • Cost control
  • Providing leadership
  • Assigning manpower
  • Establishing work schedules
  • Direct supervisory experience
  • Manage scheduling
  • Allocating work
  • Team motivation
  • Team management
  • Task delegation
  • Teamwork and communication
  • Strong work ethic
  • Teamwork and coordination
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Punctual and reliable
  • Following instructions
  • Multitasking
  • Worksite safety
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Machine operation
  • Active listening
  • Adaptability and flexibility
  • Material handling
  • Machinery operation
  • Warehouse operations

Timeline

Cell Lead Supervisor Upervisor

Temposonics
01.2017 - Current

Floor Operation Manager / Food & Beverage

Durham Performance Art Center
09.2015 - Current

Level 4 Technician / Machine Operator

Green Resource, Inc. / Cree Lighting
08.2013 - 10.2015

Security Officer ( Event Based )

Staff One
08.2007 - 05.2016

Store Manager

Walmart
11.2002 - 10.2007

Inside Sales Account Representative

Nortel Networks
06.1989 - 09.1998

Computer Programming -

Southern Arkansas University Technical

Associate Business / Food Management - Business

University of Central Arkansas

Diploma - Regular Education

Waldo Highschool

Similar Profiles

CREATE PROFILE
LeCove Johnson