Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leatha Coley

Wilmington

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

TJX Companies
06.2023 - Current
  • Managed daily store operations, ensuring efficient workflow and adherence to company policies.
  • Trained and supervised team members, fostering a collaborative work environment.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager/District Team Leader

Gabes, Gabriel Brothers
06.2012 - 06.2023
  • Developed and implemented talent acquisition strategies to attract top candidates.
  • Managed employee relations initiatives, promoting a positive workplace culture.
  • Implemented training programs that improved team efficiency and staff retention rates.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Store Manager

Forever 21
01.2008 - 07.2012
  • Directed daily operations to enhance customer satisfaction and streamline store processes.
  • Managed inventory levels and implemented stock replenishment strategies to reduce shortages.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.
  • Analyzed sales data to identify trends, optimizing product placement for improved performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Arts - Business

Ashford University
San Diego, CA

Certificate of Technical Studies - Insurance And Risk Management

Kaplan University
Fort Lauderdale, FL
03-2024

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Attention to detail
  • Hiring and training
  • Employee scheduling
  • Staff management
  • Work Planning and Prioritization
  • Strategic planning

Timeline

Assistant Store Manager

TJX Companies
06.2023 - Current

General Manager/District Team Leader

Gabes, Gabriel Brothers
06.2012 - 06.2023

Store Manager

Forever 21
01.2008 - 07.2012

Bachelor of Arts - Business

Ashford University

Certificate of Technical Studies - Insurance And Risk Management

Kaplan University

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Leatha Coley