Leanne Bruner
Clemmons
Summary
Dynamic customer service professional with a proven track record at American Airlines, recognized for enhancing customer satisfaction and leading veteran support initiatives. Expertise in communication and time management has consistently resulted in high-quality outcomes and efficient problem resolution. Skilled at merging teams to create seamless workflows, with a commitment to fostering collaborative environments.
Overview
14
14
years of professional experience
Work History
Extended Care Worker
St. John's Lutheran School
Winston-Salem
08.2023 - Current
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children in institutional settings.
- Make different crafts with the students.
- Help with homework.
Customer Service Representative
American Airlines
Winston-Salem
04.2011 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Working with our top tier members to fulfill their reservation request
PSS Tester
American Airlines
Winston-Salem
10.2013 - 10.2014
- Collaborated with developers to ensure timely resolution of bugs and quality deliverables.
- Worked with a team to ensure all materials converted over
- Helped merge two airlines at final cutover
Education
Bachelor of Arts - Political Science
HPU
High Point, NC05-2009
Skills
- Activity planning
- Customer service
- Communication skills
- Time management
- Record keeping
Affiliations
VMEBRG President/Secretary
- Worked closely with Veterans Helping Veterans Heal.
- Ensured Bi laws were followed
- Sat in on meeting with our Global Leads
- Made sure events were attended
- Donated time to making goodie boxes for soldiers overseas
References
References available upon request.
Timeline
Extended Care Worker
St. John's Lutheran School
08.2023 - Current
PSS Tester
American Airlines
10.2013 - 10.2014
Customer Service Representative
American Airlines
04.2011 - Current
Bachelor of Arts - Political Science
HPU
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