Leanna Frazier
Conover,NC
Summary
Dynamic Parts & Service Specialist at MHC Kenworth with proven sales expertise and cross-functional coordination skills. Achieved $250K monthly sales goals while enhancing customer relations and problem-solving capabilities. Developed effective inventory control procedures, significantly reducing operational inefficiencies. Committed to customer retention and delivering exceptional technical support to drive business growth.
Overview
17
17
years of professional experience
Work History
Parts & Service Specialist
MHC Kenworth
09.2020 - Current
- Oversee operations of assigned customers. Advises or assists them in such areas as inventory selection and control, service available, new products and and services, etc.
- Promotes all MHC product and service offerings including RoadForce, Service, Truck Sales and Leasing.
- Investigates and refer customer complaints to the appropriate Department Manager and/or Branch manager.
- Assists counter personnel with orders, deliveries, returns, inventory and other tasks assigned.
- Assists Outside Parts Sales with knowledge of inventory and promotion of weekly sales flyers.
- Meets individual counter sales goal of $250K every month.
Parts Coordinator
STAT Inc
09.2017 - 08.2020
- Ordered parts for fleet equipment.
- Offered hands-on assistance to technicians and assesses needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed standard operating procedures for team to follow and maintained records of activities.
Outside Sales Representative
MHC Kenworth
09.2008 - 09.2017
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Exceeded monthly sales targets and quotas consistently.
- Utilized customer feedback to identify new product opportunities and market trends.
- Monitored competitor activities to maintain competitive advantage.
- Generated advertising brochure for vendor use.
Skills
- Cross-functional coordination
- Client retention strategies
- Customer education
- Technical support
- Business development
- Coordination
- Positive and professional
- Product knowledge
- Customer relations
- Problem-solving
- Sales expertise
Timeline
Parts & Service Specialist
MHC Kenworth
09.2020 - Current
Parts Coordinator
STAT Inc
09.2017 - 08.2020
Outside Sales Representative
MHC Kenworth
09.2008 - 09.2017
Similar Profiles
Chad ThrailkillChad Thrailkill
Body Shop Technician at Mhc KenworthBody Shop Technician at Mhc Kenworth
Savannah RobbertsSavannah Robberts
Service Advisor at MHC KenworthService Advisor at MHC Kenworth
Taylor RayTaylor Ray
Regional Talent Aquisition Parter at MHC KenworthRegional Talent Aquisition Parter at MHC Kenworth
Kayla HefnerKayla Hefner
Paramedic at Iredell County EMSParamedic at Iredell County EMS
Connie MayfieldConnie Mayfield
Finishing Specialist at WestRockFinishing Specialist at WestRock