Leann Robertson
Fayetteville
Summary
Dedicated crew trainer with proven skills in training facilitation, customer support, and performance assessment. Committed to enhancing team effectiveness and optimizing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Fayetteville
2023.03 - 2026.06
- Trained new crew members on restaurant operations and customer service skills.
- Stayed up to date on requirements of all team positions to optimize training.
- Coordinated with management to identify training needs and opportunities.
Assistant Manager
Family Dollar
Fayetteville
2023.08 - 2024.01
- Assisted with daily store operations and customer service initiatives.
- Resolved customer inquiries and complaints in a timely manner.
- Supported sales efforts through effective merchandising strategies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assigned work and monitored performance of project personnel.
- Managed inventory levels and restocked merchandise as needed.
Cleaner
happy pines cleaning company
Fayetteville
2023.07 - 2023.12
- Maintained cleanliness in residential and commercial spaces for client satisfaction.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Provided excellent customer service by addressing client inquiries and concerns promptly.
Education
High School Diploma -
Ee Smith High School
Fayetteville, NC2013-06
Skills
- Training facilitation
- Customer support expertise
- Performance assessment
- Stock management
- Teamwork coordination
- Sales support services
- Cash handling
- Customer service
- Food preparation
Timeline
Assistant Manager
Family Dollar
2023.08 - 2024.01
Cleaner
happy pines cleaning company
2023.07 - 2023.12
Crew Trainer
McDonald's Restaurant
2023.03 - 2026.06
High School Diploma -
Ee Smith High School