Le'Andres Connelly
Charlotte
Summary
Experienced professional seeking a position to utilize and expand skills and knowledge. Strong background in customer service, administration, and compliance, with twenty years of valuable expertise. Achieved a remarkable 94% error-free reporting on audit reports as a Compliance Specialist. Played a key role in improving the compliance scorecard by 59% through comprehensive training overviews. Proficient in Microsoft Office, Teams, Internet Explorer, and Zoom, well-equipped to handle various software platforms. Property and Liability License Certification obtained in November 2007 demonstrates commitment to professional growth.
Overview
17
17
years of professional experience
Work History
Sr. Compliance Specialist/PCRC
Allstate Insurance Company
11.2021 - Current
- Interpreted and elucidated privacy policies for Allstate Family of Companies.
- Resolved fraud-related issues through effective strategies.
- Evaluated compliance data to assist in developing educational improvements.
- Delivered expertise in customer interaction standards and compliance performance processes.
- Fostered collaboration among internal teams and external entities to achieve shared goals.
- Organized instructional sessions for recent hires.
Inbound Customer Relationship Specialist
Allstate Insurance Company
11.2007 - 11.2021
- Conducted inbound and outbound calls targeting existing and potential Allstate customers.
- Delivered outstanding sales and customer support to consistently achieve performance metrics.
- Prepared pricing quotes based on gathered information for potential clients.
- Regularly recognized and leveraged opportunities for cross-selling.
Education
AAS - Business Administration
Central Piedmont Community College
Charlotte, North CarolinaBachelor of Science - Business
University of Phoenix
Charlotte, North CarolinaSkills
- Regulatory compliance
- Policy development
- Risk assessment
- Compliance audits
- Internal controls
- Compliance reporting
- Conflict resolution
- Quality assurance
- Regulatory updates
- Policy implementation
- Compliance training
- Operational compliance
- Regulatory knowledge
- Ethical compliance
- Investigations expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
Affiliations
National Society of Collegiate Scholars
Timeline
Sr. Compliance Specialist/PCRC
Allstate Insurance Company
11.2021 - Current
Inbound Customer Relationship Specialist
Allstate Insurance Company
11.2007 - 11.2021
AAS - Business Administration
Central Piedmont Community College
Bachelor of Science - Business
University of Phoenix
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