LeAndra McFadden
Wake County Human Services
Henderson
12
years of professional experience
Dedicated and results-driven Human Services Supervisor with more than 10 years of experience in human services, leadership, eligibility determination, staff supervision, training, and customer service. Proven ability to lead high-performing teams, interpret and apply complex federal and state policies, improve operational efficiency, and provide exceptional service to diverse populations. Strong background in coaching employees, performance management, quality assurance, policy compliance, and organizational leadership. Committed to fostering a culture of accountability, professionalism, and continuous improvement.
Work History
FCMA Supervisor
5 Years 1 Month- Implemented process improvements that streamlined workflows and increased efficiency.
- Supervised daily operations ensuring compliance with regulations and organizational policies.
- Coordinated team activities to ensure alignment with departmental goals and objectives.
- Mentored staff to enhance their skills, fostering a culture of continuous improvement.
FCMA Case Manager
3 Years 10 Months- Processed Medicaid applications for residents of Wake County, ensuring compliance with eligibility criteria.
- Followed policy and procedures to determine eligibility.
- Provide quality customer service to individuals in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and maintained accurate case documentation in compliance with agency policies and regulations.
Career & Technical Education Teacher
11 Months- Developed and implemented curriculum for technical education programs aligned with state standards.
- Facilitated hands-on learning experiences to enhance student engagement and understanding of technical concepts.
- Collaborated with local industry partners to provide real-world insights and opportunities for students.
- Integrated technology into lessons, utilizing software tools to support interactive learning environments.
Data Manager
1 Year 9 Months- Developed and maintained comprehensive data management systems to enhance student performance tracking.
- Oversaw compliance with state and federal regulations regarding student information systems and reporting standards.
- Maintained and utilized the computerized student information system.
- Performed general clerical responsibilities
- Prepared and/or maintained various files, and reported exceptional children being served by school as it relates to the student information system.
Education
Master of Science - Human Services
Bachelor of Science - Organizational Management
Skills
Staff management
Goal-oriented
Team leadership
Client advocacy
Complex Problem-solving
Decision-making
Goal oriented
Employee training
Attention to detail
Operational efficiency
Timeline
FCMA Supervisor
Wake County Human Services
06.2021 - CurrentRead More
FCMA Case Manager
Wake County Human Services
08.2017 - 06.2021Read More
Career & Technical Education Teacher
Vance County Schools
08.2016 - 07.2017Read More
Data Manager
Vance County Schools
10.2014 - 07.2016Read More
Capella University
Master of Science from Human Services
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Saint Augustines University
Bachelor of Science from Organizational Management
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