Le'Aira Hames
Charlotte,NC
Summary
Strategic, equity-driven professional with a strong track record of leading student success initiatives, coordinating cross-institutional partnerships, and driving operational efficiency across complex programs. Adept at implementing impactful initiatives, developing data-informed strategies, and creating targeted communications that engage diverse audiences. Recognized for managing multiple high-stakes priorities with precision and professionalism, while consistently improving outcomes and expanding program visibility. Now seeking to bring this expertise to mission-driven roles in Educational Technology, program management, organizational development, and client success where leadership, innovation, and equity intersect.
Overview
12
12
years of professional experience
1
1
Certification
Work History
UCOL Instructor
UNC Charlotte Admissions
08.2024 - Current
- Develops curriculum and plans lessons to facilitate in person or virtually
- Leads interactive activities and simulations to increase student understanding of material
- Organizes events, campus tours, and guest speakers to increase student awareness of university support services.
- Effectively managed course logistics, ensuring timely grading, resource preparation, and adherence to deadlines
- Established rapport with students and campus partners to enhance learning experiences
- Utilize LMS (Canvas), Canva and other content creating platforms to deliver course content, track grades, and maintain communication with students.
- Evaluate student progress through written assignments and class discussions, achieving a 80% completion rate.
49erNext Assistant Director
UNC Charlotte Admissions
11.2022 - Current
- Directed outreach, recruitment, and communications strategy, resulting in a 38% year-over-year increase in program enrollment
- Managed partnerships with over 15 community colleges and led full-scale program implementation at new schools, including process development, training, and stakeholder onboarding
- Developed strategic plans to improve retention and student outcomes, achieving a 90% participant success rate
- Created and managed all outgoing communications and original content for digital and print materials (e.g., brochures, flyers), aligning messaging with institutional goals
- Analyzed program data to identify trends, inform decision-making, and implement improvements that enhanced student experience and operational effectiveness
- Supervised budget allocation and resource planning, optimizing operations and reducing costs by 10%
- Organized workshops, campus tours, and information sessions for 400+ students annually to build awareness of university services and promote engagement
- Collaborated across academic units and admissions to evaluate applications, improve onboarding, and ensure seamless transition pathways
Transfer Credit Specialist
UNC Charlotte Admissions
06.2019 - 11.2022
- Ensured accurate data governance by reviewing and processing over 3,000 transfer credit evaluations annually with 98% accuracy, aligning with institutional and regulatory standards
- Designed and implemented quality assurance workflows that reduced processing discrepancies and decreased turnaround times by 25%
- Conducted comprehensive data audits to verify consistency and compliance across institutional databases, strengthening decision-making and reporting accuracy
- Maintained and updated transfer credit systems, ensuring alignment with evolving university and state-level policies
- Created and maintained detailed documentation for transfer credit policies, workflows, and training resources to enhance transparency and accessibility
- Provided ongoing training and support to staff and advisors, resulting in a 30% increase in team efficiency and understanding of system protocols
- Collaborated with academic departments and external institutions to define and update course equivalencies, improving articulation processes and student credit recognition
- Acted as liaison between academic departments and external institutions to ensure timely and accurate data exchange
- Delivered transfer credit information sessions to admitted students, leading to a 12% increase in satisfaction scores and improved clarity of credit policies
- Leveraged data analytics to identify trends and develop actionable insights for process improvements and stakeholder engagement
Data Processing and Quality Assurance Specialist
UNC Charlotte Admissions
04.2018 - 06.2018
- Reconciled 100% of application payments and submitted daily deposits, ensuring compliance with audit and financial standards
- Imported and processed thousands of transcripts and test scores with 98% accuracy across admissions systems
- Managed QA reporting to detect and resolve data issues, improving decision accuracy and record integrity
- Investigated and resolved system errors, streamlining workflows and minimizing application delays
- Served as Pre-Admission Safety Coordinator, managing compliance checks and maintaining safety documentation
- Trained new hires and student employees, enhancing onboarding outcomes and operational consistency
Operations Specialist
UNC Charlotte Admissions
09.2013 - 04.2018
- Maintained 99% accuracy while reviewing and entering high-volume application data into Banner and Admission Pros
- Provided Tier 1 technical and admissions support to prospective students and parents resolving 150+ weekly inquiries with a 95% satisfaction rate
- Coordinated task prioritization during peak cycles, contributing to a 20% reduction in processing delays
- Reviewed transcripts for high school course requirements and made informed decisions on residency and special populations
- Scanned, organized, and attached thousands of documents to student records to ensure timely processing and audit compliance
Education
Learning Design Technology Certificate -
University of North Carolina At Charlotte
Charlotte, NC12-2025
Master’s - Educational Leadership
University of North Carolina at Charlotte
Charlotte, NC08.2021
Bachelors - Psychology
University of North Carolina at Chapel Hill
Chapel Hill, NC05.2013
Skills
- Program Development & Implementation
- Strategic Communications & Content Creation
- Cross-Institutional & Stakeholder Collaboration
- Program Management
- Operational Efficiency
- Project and Workflow Organization
- Process Improvement
- Staff Training & Onboarding
- CRM & SIS Systems (Banner, Slate)
- Learning Management Systems (Canvas LMS)
- Proficient in Microsoft Office Suite and Google Workspace
- Client relationship management
Certification
- Intermediate Excel
- Mental Health First Aid
- Career Consultant
- Green Zone-Veteran Services
Timeline
UCOL Instructor
UNC Charlotte Admissions
08.2024 - Current
49erNext Assistant Director
UNC Charlotte Admissions
11.2022 - Current
Transfer Credit Specialist
UNC Charlotte Admissions
06.2019 - 11.2022
Data Processing and Quality Assurance Specialist
UNC Charlotte Admissions
04.2018 - 06.2018
Operations Specialist
UNC Charlotte Admissions
09.2013 - 04.2018
Master’s - Educational Leadership
University of North Carolina at Charlotte
Learning Design Technology Certificate -
University of North Carolina At Charlotte
Bachelors - Psychology
University of North Carolina at Chapel Hill
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