Leaha Farrow

Smithfield,NC

Summary

Dedicated mechanical professional with extensive experience in maintaining, troubleshooting, and repairing mechanical systems. Strong advocate for team collaboration and results-driven approaches, consistently recognized for reliability and adaptability in fast-paced environments. Expertise in diagnosing and resolving complex mechanical issues ensures optimal equipment performance while upholding stringent safety standards. Committed to continuous improvement and operational excellence, contributing to the overall success of the team and organization.

Overview

years of professional experience

Certification

Work History

Operations Manager / Lead Technician Assistant

East Coast Tires & Service

Smithfield, NC

01.2022 - Current

Manage daily operations, staff supervision, workflow, and scheduling.
Train and coach employees to improve productivity and accountability.
Increased sales by 20% through upselling and customer engagement.
Oversee billing, reporting, and customer account management.
Streamlined inventory management processes, reducing order fulfillment time by enhancing communication with suppliers.
Implemented cost-saving initiatives, optimizing resource utilization across multiple service locations.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Tested components and systems to evaluate performance and identify concerns.
Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Inspected, evaluated and calibrated electrical and mechanical systems and components.

Installer / Technician Assistant

Chuck's Heating & Cooling

Smithfield, NC

01.2017 - 12.2021

Expedited installation times with efficient scheduling and coordination of resources.
Installed heating and cooling systems in residential and commercial properties, ensuring optimal performance.
Conducted routine maintenance and troubleshooting on HVAC equipment to enhance system efficiency.
Collaborated with team members to streamline installation processes, improving overall workflow efficiency.
Diagnosed and repaired problems with electrical and mechanical systems.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
Mitigated potential installation hazards, conducting thorough pre-installation assessments.

Education

High School Diploma -

North Carolina Virtual Academy

Durham,NC

01.2019

Skills

Operations Management
Common sense
Team Leadership
Staff Scheduling
Training & Coaching
Performance Management
Inventory Control
Customer Service Excellence
POS Systems
Safety & Compliance

Team leadership
Operations management
Decision-making
Policies and procedures implementation
Testing and repair
Diagnostic testing
System maintenance
Mechanical troubleshooting
Troubleshooting