Leah Racz

• Developed and implemented strategic plans to improve clinic efficiency and workflow processes.
• Analyzed performance metrics to identify areas for improvement, driving data-informed decision-making processes.

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Oversaw budget management and resource allocation, aligning financial goals with operational objectives.

• Cultivated relationships with healthcare partners and stakeholders to expand service offerings and community outreach efforts.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.