Leah Poe
Sanford
Summary
Inside Sales Representative at Ferguson Enterprises LLC, I specialized in lead generation and account management. Proven analytical skills and collaborative strategies led to significant increases in product upselling, boosting sales efficiency and customer satisfaction. Committed to achieving results through strategic communication and effective problem-solving. Background in customer service highlights the importance of building strong client relationships and trust.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises LLC
Wilmington
11.2022 - 12.2025
- Executed outbound calls to clients for upselling products and services.
- Maintained detailed account records and contact logs to enhance sales efficiency.
- Updated customers on product availability and lead times for showroom purchases.
- Scheduled delivery and installation for builders and homeowners.
- Collaborated with team members to develop effective sales strategies.
- Utilized computer system for precise input of customer orders and pricing data.
Quality Control Inspector
Bear Creek Arsenal
Sanford
06.2019 - 11.2020
- Inspected and repaired products to align with project expectations.
- Analyzed process control data to identify trends affecting product quality.
- Repaired malfunctions, reassembled components, and conducted final tests.
- Tested and measured materials for compliance with specifications and regulations.
Server
Texas Roadhouse
Aberdeen
02.2017 - 07.2018
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Greeted customers, addressed inquiries, and recommended specials to drive revenue.
- Served food and beverages while ensuring accuracy of orders.
- Prepared dining area by arranging clean tablecloths, napkins, and tableware.
Education
High School Diploma -
Lee County High School
Sanford, NC06-2015
Skills
- Sales strategy and forecasting
- Account management
- Lead generation and relationship management
- Data analysis
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Brand representation
Timeline
Inside Sales Representative
Ferguson Enterprises LLC
11.2022 - 12.2025
Quality Control Inspector
Bear Creek Arsenal
06.2019 - 11.2020
Server
Texas Roadhouse
02.2017 - 07.2018
High School Diploma -
Lee County High School
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