Leah Forth
Youngsville,NC
Summary
Dynamic Quality Control/Quality Assurance Manager with a proven track record at TLD Consultant LLC, enhancing product quality through robust QA processes and regulatory compliance. Skilled in internal audits and analytical problem solving, I fostered a culture of accountability, resulting in significant improvements in patient care and operational efficiency.
Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.
Overview
26
26
years of professional experience
Work History
Quality Control/Quality Assurance Manager/Technical Consultant
TLD Consultant LLC
05.2014 - Current
- Assisted in developing and implementing over 20 medical practices with quality control, quality assurance and processes to enhance product consistency, enhance patient care and In house revenue.
- Supported quality audits and inspections to identify areas for complaints, improvement via State and Federal regulations. CLIA/COLA.
- Collaborated, consult, communicate and train with cross-functional teams to resolve quality issues and ensure compliance with all state and federal standards.
- Conducted Calibrations, routine tests and enhance all analyzers to verify adherence to specifications and regulations.
- Participated in training sessions on quality management systems and best practices for Physicians and medical staff.
- Write and developed educational workshops to maintain accurate records of quality assurance, quality control and performance data for analysis.
- Learned industry standards related to quality assurance methodologies and tools used within the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Enhanced product quality by implementing comprehensive QA processes and procedures SOP, CAP and API.
- Train and mentored QA staff on best practices and testing methodologies.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system calibrations to identify areas of improvement and enforce compliance with industry standards.
- Determined quality department standards, practices, and procedures.
Front End Manager
Price Chopper Golub
04.2000 - 11.2013
- Led front-end operations, ensuring optimal customer service and efficient checkout processes.
- Trained and mentored staff on best practices for customer engagement and transaction accuracy.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Analyzed customer feedback to drive improvements in service delivery and operational efficiency.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
Education
Associate of Applied Science - Medical Laboratory Science
Alamance Community College
Graham, NC05-2016
Associate of Applied Science - Medical Laboratory Science
SUNY At Albany
Albany, New York, NY05-2016
Skills
- Internal audits
- Continuous improvement
- Quality testing
- Document control
- Audit coordination
- Attention to detail
- Policy reinforcement
- Regulatory compliance
- LabTrak, Medonic, EZRA expert
- Analytical problem solving
- Strong work ethic
- Effective multitasking
- Systems analysis
Timeline
Quality Control/Quality Assurance Manager/Technical Consultant
TLD Consultant LLC
05.2014 - Current
Front End Manager
Price Chopper Golub
04.2000 - 11.2013
Associate of Applied Science - Medical Laboratory Science
Alamance Community College
Associate of Applied Science - Medical Laboratory Science
SUNY At Albany