Leah Buonamano

• Recruited, interviewed, onboarded, and trained new employees
• Managed daily salon operations, scheduling, reception functions, and staff coordination
• Oversaw inventory management, supply ordering, and vendor relationships
• Handled cash management, POS transactions, and end-of-day reconciliation

• Managed social media platforms and developed promotional campaigns to increase client engagement, enhance brand visibility, and attract new business
• Performed professional skincare services including facials, waxing, body treatments, and client consultations
• Developed customized treatment plans and product recommendations based on client needs
• Educated clients on skincare regimens and retail products, contributing to increased product sales
• Built and maintained a loyal client base through exceptional customer service, follow-up communication, and a positive rapport
• Resolved client concerns professionally while maintaining high levels of satisfaction and retention

• Managed front desk operations in a high-volume spa environment
• Scheduled appointments, answered phones, and coordinated client services
• Educated clients on memberships, skincare products, and treatment options
• Consistently promoted spa services and retail products to support sales goals
• Processed payments and maintained accurate client records
• Delivered exceptional customer service while building long-term client relationships

• Assisted licensed stylists with client preparation, color mixing, and salon operations

• Performed shampoo services, scalp massages, and blow-dry styling while maintaining high standards of client care and comfort
• Maintained inventory and ensured workstations remained organized and professional
• Delivered excellent customer service in a fast-paced environment
• Supported front desk operations and appointment flow as needed

• Instructed swim techniques and safety protocols for diverse age groups.
• Developed individualized lesson plans to meet varying skill levels.
• Monitored student progress and provided constructive feedback for improvement.
• Ensured a safe swimming environment by enforcing facility rules and guidelines.
• Collaborated with parents to discuss student development and address concerns.
• Trained and mentored a new swim instructor during my transition out of the role, ensuring the continuity of instruction and safety standards

• Maintained swimmer safety and enforced facility regulations
• Responded quickly to emergencies and administered first aid when necessary
• Demonstrated strong responsibility, situational awareness, and decision-making skills

• Obtained and recorded patient vital signs and assisted with intake procedures

• Prepared treatment rooms and equipment for aesthetic procedures

• Assisted with patient preparation, including applying topical numbing agents prior to treatments

• Captured before-and-after treatment photographs while maintaining strict client confidentiality

• Monitored patient comfort throughout procedures and provided support to ensure a positive experience

• Maintained accurate documentation and upheld professional clinical standards

• Attended Ramapo College of New Jersey as a Nursing major and earned Dean's List recognition for academic achievement
• Continued coursework at Bergen Community College before transitioning to Cape Fear Community College
• Refocused academic and career goals toward psychology, human behavior, and organizational development