Laysha Alexandra Burgos

• Processed orders received from customers within specified timelines.
• Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
• Performed follow-up calls with customers after each sale was completed.
• Assisted in developing new business proposals for potential customers.
• Negotiated deals and handled complaints or objections.
• Set up meetings with potential clients and listened to their wishes and concerns.

• Responded to customer inquiries via phone, email, and in person.
• Updated customer information in databases regularly to ensure accuracy of records.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Handled sensitive information in a confidential manner.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

• Monitored visitor access control systems including issuing identification badges when necessary.
• Updated customer information in databases regularly to ensure accuracy of records.
• Responded to customer inquiries via phone, email, and in person.

• Conducted property inspections to ensure compliance with safety regulations prior to listing or sale.
• Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
• Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
• Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
• Coordinated open houses and showings for potential buyers and sellers.
• Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
• Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.

•Collected over 80 tenants rent per month.