Layona Clark
Charlotte
Summary
Driven and attentive professional with experience at Embassy Suites, adept in customer service and problem-solving. Excelled in guest relations and efficient use of hotel management software, significantly enhancing guest satisfaction. Demonstrated exceptional hospitality service expertise, ensuring seamless experiences even during peak periods.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Embassy Suites
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeper
Canopy By Hilton
11.2022 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Bachelor Of Computer Science - Computational Science
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Front office support
- Microsoft office
- Housekeeping
- POS systems
- Room assignments
- Documentation
Timeline
Front Desk Agent
Embassy Suites
01.2024 - Current
Housekeeper
Canopy By Hilton
11.2022 - 10.2023
Bachelor Of Computer Science - Computational Science
Central Piedmont Community College
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