Layla Izatt Nieland
Raleigh
Summary
Detail-oriented and reliable professional with a strong background in logistics, customer service, and medical support. Skilled at operating in fast-paced, deadline-driven environments while ensuring accuracy, efficiency, and client satisfaction. Holds certifications in behavior technician, medical assisting and CPR/BLS, with a passion for continuous development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pax Logistix
05.2024 - Current
- Safely operate Amazon delivery vans to transport packages to customers' doorsteps
- Ensure strict adherence to traffic laws, road safety protocols, and company delivery procedures
- Demonstrate efficiency in route planning to meet daily delivery goals
Delivery Driver
Zeno Logistics LLC
03.2024 - 05.2024
- Delivered Amazon packages punctually while following customer-specific instructions
- Maintained safe driving practices and upheld company service standards
Fulfillment Associate
Amazon
08.2023 - 03.2024
- Picked, packed, and prepared customer orders with precision to meet production quotas
- Maintained a consistent work pace while ensuring quality control standards
Sortation Associate
Amazon Warehouse
08.2021 - 06.2022
- Processed and sorted incoming packages, ensuring accurate placement on pallets
- Used scanners, handheld devices, and warehouse management systems to maintain operational flow
Medical Assistant
Poonam Duggal, MD
02.2022 - 04.2022
- Completed required externship hours, gaining hands-on experience in clinical and administrative tasks
- Supported patient care activities, including triage, vital sign checks, and electronic medical record (EMR) updates
Cashier/Customer Service/Server
Fire Wings LLC
12.2019 - 06.2021
- Delivered top-tier customer service by handling inquiries, resolving issues, and promoting products
- Managed financial transactions, including cash balancing, refunds, and sales reconciliation
Education
Training program - Medical Assisting
Carrington College California
Stockton, CA03.2022
High school diploma -
California Virtual Academy At San Joaquin
Lathrop, CA06.2020
Skills
Logistics & Warehouse Operations
Order Picking & Packing
Shipping & Receiving
Inventory Control & Palletizing
Forklift & Pallet Jack Operation
Medical & Administrative Expertise
Patient Care & Triage
EMR Systems (Epic, eClinicalWorks)
Medical Billing & Coding (ICD-10, CPT)
Phlebotomy & Venipuncture
Customer Service & Communication
Customer Interaction & Issue Resolution
Cash Handling & Payment Processing
Multitasking & Time Management
Technical & Software Skills
Microsoft Office Suite (Word, Excel, Outlook)
Data Entry & Administrative Support
Certification
- CCMA Certification, 03/01/22, 03/01/24
- BLS Certification, 10/01/21, 10/01/23
- CPR Certification, 10/01/21, 10/01/23
- Driver's License, Certified Medical Assistant
- First Aid Certification
Personal Information
Authorized To Work: US for any employer
Assessments
- Sales skills, Proficient, 02/01/24
- Data entry: Attention to detail, Proficient, 07/01/24
Languages
Spanish
Limited Working
Timeline
Delivery Driver
Pax Logistix
05.2024 - Current
Delivery Driver
Zeno Logistics LLC
03.2024 - 05.2024
Fulfillment Associate
Amazon
08.2023 - 03.2024
Medical Assistant
Poonam Duggal, MD
02.2022 - 04.2022
Sortation Associate
Amazon Warehouse
08.2021 - 06.2022
Cashier/Customer Service/Server
Fire Wings LLC
12.2019 - 06.2021
Training program - Medical Assisting
Carrington College California
High school diploma -
California Virtual Academy At San Joaquin
- CCMA Certification, 03/01/22, 03/01/24
- BLS Certification, 10/01/21, 10/01/23
- CPR Certification, 10/01/21, 10/01/23
- Driver's License, Certified Medical Assistant
- First Aid Certification
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