Layla Arrington
McLeansville
Summary
Motivated worker with a strong focus on creativity and ingenuity, dedicated to delivering effective solutions that consistently generate customer satisfaction. Known for dependability and hard work, continuously striving to surpass employer and customer expectations.
Overview
10
10
years of professional experience
Work History
Owner/House Cleaner
Absolute Cleaning Services
08.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Owner/Kennel Attendant
Small Town Bullies Dog Kennel
02.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Ensured the well-being of breeding stock with proper veterinary care, appropriate exercise, and balanced nutrition.
- Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
- Established a strong reputation for quality dogs through maintaining high breeding standards.
- Implemented early socialization techniques for puppies, resulting in well-adjusted adult dogs with excellent temperament.
- Facilitated successful adoptions by carefully matching puppies with suitable owners based on temperament, lifestyle compatibility, and long-term commitment.
- Improved customer satisfaction by providing comprehensive information on breed traits, care needs, and training tips.
- Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
Cashier/Receptionist
Elite Auto Tint
11.2019 - 08.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Waitress
Captain Tom’s
03.2016 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Veterinarian assistant/Helper
Eastern Randolph Veterinary Clinic
01.2018 - 06.2019
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Prepared surgical instruments and equipment, ensuring a safe and sterile environment for successful procedures.
- Administered prescribed medications and treatments, ensuring accurate dosages and timely application for optimal patient outcomes.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
Education
Diploma -
Eastern Randolph High School
Ramseur, NC01.2019
Skills
- Proven Track Record in Meeting Deadlines, Highly Organized
- Time Management Skills
- Process and Procedure Compliance
- Skilled in Microsoft Office, Word, & PowerPoint
- Food Service Skills
- Excellent Problem Solving Ability
- Customer service
- Verbal and written communication
CUSTOMER SERVICE/WAITRESS
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
KENNEL OWNER/VETERINARIAN ASSISTANT
- Feed and water animals, and clean and disinfect pens, cages, yards, and hutches.
- Examine animals to detect symptoms of illness or injury.
- Select animals to be bred, and semen specimens to be used, according to knowledge of animals, genealogies, traits, and desired offspring characteristics.
- Record animal characteristics such as weights, growth patterns, and diets.
- Exhibit animals at shows.
- Administered shots for animals.
RECEPTIONIST
- Answering company phone
- Take/make appointments for customers
Timeline
Owner/House Cleaner
Absolute Cleaning Services
08.2021 - Current
Cashier/Receptionist
Elite Auto Tint
11.2019 - 08.2022
Veterinarian assistant/Helper
Eastern Randolph Veterinary Clinic
01.2018 - 06.2019
Waitress
Captain Tom’s
03.2016 - 05.2019
Owner/Kennel Attendant
Small Town Bullies Dog Kennel
02.2015 - Current
Diploma -
Eastern Randolph High School
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