Laya Renteria Alvarado
Concord
Summary
Nail and lash technician with expertise in advanced nail art and client consultations. Builds client loyalty through personalized services and adept conflict resolution in dynamic environments. Exhibits strong leadership abilities and excels under pressure to provide exceptional experiences. Experience includes shadowing RNs and CNAs at Atrium Health, Taylor Glen, and Greens at Cabarrus.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nail Technician/Lash Technician
Self-employeed
Concord
01.2025 - Current
- Delivered professional nail care services to diverse clientele, enhancing client satisfaction and loyalty.
- Ensured cleanliness and sanitation of all tools and workstations.
- Consulted with clients to identify and tailor nail design preferences, ensuring personalized service and improved client experience.
- Educated clients on proper nail care techniques.
- Ensured that safety protocols were followed during each service provided.
- Served a high volume of daily customers by providing gel, acrylic, and natural manicures in a fast-paced salon environment.
- Applied advanced techniques to provide high-quality lash extensions, resulting in repeat business and positive client feedback.
- Consulted with clients to assess their lash preferences and needs.
Cashier
Taco street
Concord
06.2025 - 02.2026
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Processed customer transactions accurately, ensuring smooth operations in fast-paced taco restaurant.
- Assisted in training new cashiers on register operations and customer interaction.
- Implemented food safety procedures to uphold cleanliness and safety standards in the restaurant.
Manager & Server
Tacos El Peladito
Concord
02.2023 - 08.2025
- Managed daily restaurant operations, supervising staff and scheduling shifts to ensure smooth service.
- Provided exceptional customer service to Spanish- and English-speaking guests.
- Trained new team members on menu knowledge and service standards to enhance guest experience.
- Oversaw inventory management and coordinated with suppliers to maintain optimal stock levels.
Team Member
Chick-fil-A
Concord
05.2024 - 09.2024
- Provided prompt, friendly, and precise service in busy environment to enhance customer satisfaction.
- Processed customer transactions accurately and efficiently to ensure smooth operations.
- Collaborated with team members to achieve performance targets and improve service delivery.
- Maintained cleanliness and food safety standards in all work areas.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC05-2026
Certified NA1 And NA2 - Nurse Aide Program
Rowan Community College
Kannapolis, NC05-2026
Licensed Manicurist -
Aim Beauty Academy
Charlotte, NC03-2026
Skills
- Nail art techniques
- Sanitation practices
- Client consultations
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Multitasking
- Training
- Team leadership
- Fluent in English
- Fluent in Spanish
- Transfer techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- GPA award streak
Certification
- certificate lash tech
- licensed Manicurist
- certificate Business and marketing
- Certificate Nurse aide 1
- Certificate Nurse aide 2
- Certificate American Culinary Federation
Timeline
Cashier
Taco street
06.2025 - 02.2026
Nail Technician/Lash Technician
Self-employeed
01.2025 - Current
Team Member
Chick-fil-A
05.2024 - 09.2024
Manager & Server
Tacos El Peladito
02.2023 - 08.2025
High School Diploma -
Central Cabarrus High School
Certified NA1 And NA2 - Nurse Aide Program
Rowan Community College
Licensed Manicurist -
Aim Beauty Academy