Summary
Overview
Work History
Education
Skills
Certification
Timeline
Graphic Design
Generic

Lawrence Ervin

Statesville

Summary

Dynamic IT Technical Support Specialist with a proven track record at My Employer, enhancing user satisfaction through effective troubleshooting and remote support. Expert in hardware installation and network administration, I streamlined IT processes, significantly reducing downtime while fostering strong customer relationships. Committed to delivering efficient solutions and continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

My Employer
01.2020 - 09.2025
  • Assisted users with troubleshooting hardware and software issues, enhancing resolution times.
  • Provided technical support via phone, email, and remote desktop tools to ensure user satisfaction.
  • Documented support processes and solutions in knowledge base for future reference.
  • Collaborated with IT team to streamline ticketing system for improved efficiency in issue tracking.
  • Responded promptly to client inquiries while developing strong customer service skills.
  • Streamlined IT processes for increased efficiency and reduced downtime.

Education

No Degree - Technical IT Cyper Security

Mitchell Community College
Statesville, NC

Skills

  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Network administration
  • Software deployment
  • Software installation
  • Technical issues analysis
  • TCP/IP
  • LAN/WAN
  • Remote support
  • Videoconferencing
  • Product knowledge

Certification

  • AI Design License - 2005

Timeline

IT Technical Support Specialist

My Employer
01.2020 - 09.2025

No Degree - Technical IT Cyper Security

Mitchell Community College

Graphic Design

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Lawrence Ervin