Lawanda Small
Wilimington
Summary
Skilled in file organization and fostering professional relationships, I enhanced office efficiency and customer satisfaction at Walmart. Leveraging expertise in time management and verbal communication, I efficiently managed high-volume tasks and improved vendor relations. My proactive approach in cross-training and event planning significantly supported office management and employee engagement.
Enviable ability to verify data input and correct errors.
Ability to mentor and provide training to other employees.
Ability to effectively communicate and achieve positive results,
Dedicated team player.
Overview
31
31
years of professional experience
Work History
Office Worker
Walmart
03.2018 - Current
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Increased office efficiency by organizing and maintaining a well-structured filing systems.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Maintain environment files and Hazard waste area for compliance.
- Return unsaleable merchandise to Wal-mart DC.
- Maintain inventory.
Personnel Coordinator
Walmart
01.2015 - 03.2018
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Assisted employee with health, dental, FSA, and disability benefits .
- Established strong relationships between management and employees through transparent communication channels.
- Recruit new employees and conduct new hire orientation.
- Responsible for filing all documents and personnel files.
- Review documents for missing or incompatible information.
- Maintain complete and accurate records.
- Support special project and events.
Invoice Clerk
Walmart
03.1994 - 02.2016
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Enhanced customer satisfaction by
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Researches record and regulations to ensures data is accurate and in accordance with company's policies.
- Maintain/ Process or transactions to include
- Review documents for missing or incompatible information;
- assemble and prepare forms,accounts,or other paperwork that make up a file;
- recognize discrepancies and prepare transactions files for closeout;
Education
High School Diploma -
New Hanover High
Wilmington, NC01-2024
Skills
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Time management
- Customer service
- Event planning
- Appointment scheduling
- Mail sorting and distribution
- Medical records management
- Delivery scheduling
Timeline
Office Worker
Walmart
03.2018 - Current
Personnel Coordinator
Walmart
01.2015 - 03.2018
Invoice Clerk
Walmart
03.1994 - 02.2016
High School Diploma -
New Hanover High
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