Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lavonda Mills

Matthews

Summary

Dynamic retail professional with extensive experience at Michaels Arts and Crafts, excelling in customer service and team leadership. Proven track record in enhancing omni-channel sales and streamlining inventory management. Skilled in cash management and fostering positive customer relations, driving satisfaction and loyalty through proactive problem-solving and effective communication.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Store Manager

Michaels Arts and Crafts
08.2023 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained number one position in district for omni channel sales, online orders to be picked up in store and shipped to customers.

Assistant Manager

Michaels Arts and Crafts
12.2019 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Operations Manager

Michaels Arts and Crafts
09.2015 - 12.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Presentation and Inventory Associate

Michaels Arts and Crafts
04.2009 - 09.2015
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Provided valuable input on supply chain optimization strategies, contributing to cost savings and improved delivery times.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.

Department Manager

Michaels Arts and Crafts
06.2001 - 04.2009
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Sales Associate

Michaels Arts and Crafts
11.2000 - 06.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

West Mecklenburg High School
Charlotte, NC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Retail inventory management
  • Friendly and positive
  • Store merchandising
  • Cash management
  • Documentation and reporting

Accomplishments

Exceeded monthly omni channel goals 2 years in a row, both sales and fill rate.

Exceeded yearly sales goal in custom framing for the year of 2024. only store in the district to exceed.

Supervised team of 25-30 staff members.

Achieved number 4 district ranking for the year 2024.


Timeline

Store Manager

Michaels Arts and Crafts
08.2023 - 06.2025

Assistant Manager

Michaels Arts and Crafts
12.2019 - 08.2023

Operations Manager

Michaels Arts and Crafts
09.2015 - 12.2019

Presentation and Inventory Associate

Michaels Arts and Crafts
04.2009 - 09.2015

Department Manager

Michaels Arts and Crafts
06.2001 - 04.2009

Sales Associate

Michaels Arts and Crafts
11.2000 - 06.2001

High School Diploma -

West Mecklenburg High School

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Lavonda Mills