Lavonda Alexander
Charlotte,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Senior Manager
OTR Trucking LLC
09.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Provided strong leadership to enhance team productivity and morale
- Evaluated hiring, firing, and promotions requests
Office Manager
UPS
08.1998 - 09.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Associate of Arts - Criminal Justice
Everest College - Colorado Springs
Colorado Springs, CO09.2024
High School Diploma -
Garinger High School
Charlotte, NC06.1998
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Bookkeeping
- Office administration
- Administrative support
- Organizational skills
- Database administration
- Staff Management
- Documentation expertise
- Strategic planning
- Payroll and budgeting
- Excellent multi-tasking ability
- Office management
Timeline
Senior Manager
OTR Trucking LLC
09.2020 - Current
Office Manager
UPS
08.1998 - 09.2020
Associate of Arts - Criminal Justice
Everest College - Colorado Springs
High School Diploma -
Garinger High School
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