Rietta Kenion
Burlington
Summary
Dynamic Care Manager with extensive experience at Ralph Scott Lifeservices, excelling in care planning and patient education. Proven ability to develop individualized care plans and foster strong relationships through empathetic communication. Skilled in clinical documentation and service coordination, ensuring high-quality patient care and regulatory compliance.
Overview
12
12
years of professional experience
Work History
Care Manager
Ralph Scott Lifeservices
05.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
Telecommunications Specialist
Alorica - Greensboro
03.2019 - 02.2024
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
Care Manager
Alamance House
06.2013 - 02.2019
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
Education
Associate of Science - Business Administration
Brookstone College of Business
424 Gallimore Dairy Rd, Greensboro, NC 2721708-2005
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Workflow coordination
- Patient education
Timeline
Care Manager
Ralph Scott Lifeservices
05.2024 - Current
Telecommunications Specialist
Alorica - Greensboro
03.2019 - 02.2024
Care Manager
Alamance House
06.2013 - 02.2019
Associate of Science - Business Administration
Brookstone College of Business
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