Shannon L Moore
Charlotte,NC
Summary
To work in a company that will allow me to practice and excel my experience to succeed a company's name such as yours.
Overview
15
15
years of professional experience
Work History
Academy Team Manager
VXI Global Solutions, LLC
07.2021 - Current
- Developed and implemented health benefits programs enhancing employee satisfaction and well-being.
- Analyzed and interpreted complex health insurance policies, ensuring compliance with regulations.
- Coordinated open enrollment processes, guiding employees through plan options and changes.
- Educated teams on benefits offerings, fostering understanding and utilization of available resources.
Behavioral Health Specialist
OptumRx/United Health Care
12.2018 - 07.2021
- Assist patients and medical providers by advising of their respective benefits. Complete medical authorizations for Psychological and Neuropsychological testing. Complete claim issues by doing reimbursements and verifying co pay information.
Subject Matter Expert/Lead
Optum - AARP
11.2016 - 12.2018
- Receive calls from call centers agent to assist on their calls to resolve issue. Take escalation calls to resolve member’s issues. Receive and respond back to cases and email between members and our providers.
Member Relation Specialist
Optum - AARP
06.2016 - 11.2016
- Determine customer’s financial service needs and prepare proposals to sell services. Determine member’s needs and make a case to resolve amongst our providers.
Protection Specialist 3
Iverify
02.2014 - 03.2016
- Implement and monitor processes to reduce property and financial losses. Collaborate with law enforcement to report and investigate crimes. Conduct store audits to identify problem area or procedural deficiencies.
Loss Mitigation Specialist III
RoundPoint Mortgage Servicing Corporation
04.2010 - 02.2014
- Verify and examine information and accuracy of loan application and closing documents. Assemble and compile documents for loan closings such as title abstracts, insurance forms, and tax receipts.
Education
Diploma - General Studies
Harding University High School
Charlotte, NC06.2001
Associate of Science - Computer And Information Sciences
Central Texas College
Killeen, TXSkills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
Affiliations
- Omega Lambda Phi Fraternity Inc
Timeline
Academy Team Manager
VXI Global Solutions, LLC
07.2021 - Current
Behavioral Health Specialist
OptumRx/United Health Care
12.2018 - 07.2021
Subject Matter Expert/Lead
Optum - AARP
11.2016 - 12.2018
Member Relation Specialist
Optum - AARP
06.2016 - 11.2016
Protection Specialist 3
Iverify
02.2014 - 03.2016
Loss Mitigation Specialist III
RoundPoint Mortgage Servicing Corporation
04.2010 - 02.2014
Diploma - General Studies
Harding University High School
Associate of Science - Computer And Information Sciences
Central Texas College
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