LAURETTA IHENATU
Wake Forest
Summary
Clinical Pharmacist with 6+ years of experience supporting medication access, prior authorization workflows, and utilization management across retail, long-term care, and enterprise clinical environments. Demonstrated expertise in evaluating medical necessity, interpreting evidence-based clinical criteria, and collaborating with prescribers to resolve coverage determinations. Actively licensed in North Carolina with strong clinical documentation, drug utilization review, and stakeholder communication skills.
Overview
8
8
years of professional experience
Work History
Clinical Product Manager
OmniChannel CVS Health
Remote
10.2025 - Current
- Conduct clinical data research and synthesis to identify medication access and utilization barriers impacting therapy outcomes.
- Collaborate cross-functionally with clinical, operational, and leadership stakeholders to align pharmacy workflows with utilization management goals.
- Support enterprise clinical programs by identifying opportunities to optimize prior authorization pathways and coverage alignment.
- Provide clinical perspective to inform scalable service delivery models supporting continuity of care.
- Led cross-functional teams to define product vision and strategy for new healthcare solutions.
Pharmacist-in-Charge
CVS Pharmacy
Wake Forest, NC
01.2021 - 10.2025
- Reviewed and applied clinical criteria for prior authorization support, assessing medical necessity and guideline adherence.
- Served as a clinical resource for pharmacists and prescribers regarding drug utilization, therapeutic alternatives, and coverage requirements.
- Communicated clinical rationale supporting coverage determinations and therapy optimization to provider stakeholders.
- Performed drug utilization reviews (DURs) and ensured accurate, compliant clinical documentation.
- Resolved escalated medication access issues by interpreting payer requirements and evidence-based guidelines.
Staff Pharmacist
CVS Pharmacy
Raleigh, NC
01.2020 - 12.2020
- Performed drug utilization reviews and clinical interventions aligned with safety and guideline standards.
- Collaborated with prescribers to resolve coverage determinations and minimize therapy delays related to authorization requirements.
- Provided expert consultation on drug interactions and patient medication management.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Effectively resolved insurance rejections and other billing issues.
Clinical Pharmacist (Long-Term Care)
Polaris Pharmacy Services
Charlotte, NC
01.2019 - 01.2020
- Collaborated with interdisciplinary care teams to support prescriber decision-making and safe medication transitions.
- Analyzed drug utilization data to identify trends, informing strategic formulary decisions and cost-effective therapies.
- Collaborated with healthcare teams to optimize pharmacotherapy plans for diverse patient populations.
- Applied clinical judgment to optimize therapy regimens for medically complex patients
- Conducted comprehensive medication reviews to ensure patient safety and adherence to protocols.
Pharmacist-in-Charge
Monroe Family Pharmacy
Charlotte, NC
01.2018 - 12.2018
- Managed pharmacy operations with emphasis on clinical review efficiency and medication access alignment.
- Supervised daily pharmacy operations to ensure compliance with regulations and policies.
- Collaborated with healthcare providers to improve patient care outcomes through effective medication therapy management.
- Managed medication dispensing processes, enhancing accuracy and patient safety.
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
Education
Doctor of Pharmacy -
Massachusetts College of Pharmacy & Health Sciences
01.2018
Skills
- Prior Authorization Review
- Utilization Management & Coverage Determinations
- Medical Necessity Evaluation
- Drug Utilization Review (DUR)
- Formulary & Coverage Alignment
- Clinical Documentation & Decision Rationale
- Provider, Stakeholder & Network Collaboration
- Escalation Resolution
- Regulatory & Policy Compliance
- RxConnect
- Strong Verbal and Written communication
- EPIC
- Microsoft Office
Timeline
Clinical Product Manager
OmniChannel CVS Health
10.2025 - Current
Pharmacist-in-Charge
CVS Pharmacy
01.2021 - 10.2025
Staff Pharmacist
CVS Pharmacy
01.2020 - 12.2020
Clinical Pharmacist (Long-Term Care)
Polaris Pharmacy Services
01.2019 - 01.2020
Pharmacist-in-Charge
Monroe Family Pharmacy
01.2018 - 12.2018
Doctor of Pharmacy -
Massachusetts College of Pharmacy & Health Sciences