Laurence nati
Noumea
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Bank Customer Service Representative
Banque Calédonienne D'Investissement
10.2022 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Mentored junior team members, sharing best practices and fostering a supportive work environment.
- Collaborated with team members to achieve branch goals and objectives.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
Bank Customer Service Representative
Banque De Nouvelle-Calédonie
03.2017 - 10.2022
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Mentored junior team members, sharing best practices and fostering a supportive work environment.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Collaborated with team members to achieve branch goals and objectives.
- Maintained friendly and professional customer interactions.
Bank Back Office Insurance and Life Insurance
Banque De Nouvelle-Calédonie
07.2012 - 03.2017
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Played a key role in maintaining business continuity during periods of high volume or staff shortages, demonstrating adaptability and commitment to achieving targets regardless of challenges faced.
Telephone Banker
Banque De Nouvelle-Calédonie
03.2008 - 07.2012
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Handled high call volumes while maintaining excellent rapport-building skills with each interaction.
- Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
- Boosted sales revenue with effective cross-selling of banking products and services.
- Contributed to a positive work environment by supporting colleagues during peak periods or staff shortages.
- Collaborated with team members to share best practices and improve overall team performance.
- Verified customer identity using multi-factor authentication methods to prevent unauthorized access or fraudulent activity on accounts.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Financial Planning - Financial Planning And Services
Centre De Formation De La Profession Bancaire
Nouméa ACESTE CNAM07.2020
Certificate - Certificate With A Focus On Humanities
Blaise Pascal
Nouméa12.2005
Skills
- Complaint Handling
- Financial Transactions
- Loan Processing
- Performance Tracking
- Credit solutions guidance
- Financial product knowledge
- Client Confidentiality
- Sales proficiency
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Time Management
- Multitasking
hobbies
I work out at the gym to unwind after work.
I also do yoga to manage my emotions.
Languages
French
Native language
English
Intermediate
B1
Timeline
Bank Customer Service Representative
Banque Calédonienne D'Investissement
10.2022 - Current
Bank Customer Service Representative
Banque De Nouvelle-Calédonie
03.2017 - 10.2022
Bank Back Office Insurance and Life Insurance
Banque De Nouvelle-Calédonie
07.2012 - 03.2017
Telephone Banker
Banque De Nouvelle-Calédonie
03.2008 - 07.2012
Bachelor of Financial Planning - Financial Planning And Services
Centre De Formation De La Profession Bancaire
Certificate - Certificate With A Focus On Humanities
Blaise Pascal
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