Lauren Womble

• Manged 35 Employees
• Coordinated staffing schedules to maximize coverage during peak hours while minimizing labor costs.
• Payroll
• Produce verbal and written write ups
• Boosted team productivity by setting clear performance goals and regularly monitoring progress.
• Working with GM's, Service Managers and Advisors for 18 Dealerships
• Produce monthly reports to go over with coordinators
• Reviewed call recordings periodically for quality assurance purposes, providing feedback to agents for continuous improvement.
• Strengthened team morale through regular recognition of achievements, leading to increased job satisfaction and performance levels.
• Provided ongoing coaching to staff members, fostering continuous growth and development within the team.
• Managed daily operations of the call center floor, ensuring all systems were functioning properly and technical issues were promptly addressed.

• Responsible for sorting clothes and managing incoming inventory given by the community.

• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
• Increased team productivity by providing ongoing support and training for all team members.
• Assisted management with recruitment efforts, helping to build a stronger team capable of handling larger workloads.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Enhanced trainee performance by implementing customized training modules tailored to individual needs.

• Responsible for booking appointments for vehicle's coming in for service at 8 dealerships.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.

. Responsible for greeting customers coming in for service appointments, placing floor matts and seat covers down, taking cars through the car wash, parking cars in designated parking spots, hanging up the car keys for the techs, and repeat.

.Driving to up parts at other dealerships.

• Responsible for managing and overseeing employees, greeting and assisting customers, shipment, processing, folding or hanging clothes, price changing, counting and cashing in/out tills, checking emails, making sure store is clean, answering phone, providing excellent customer service.

• Assisting my clients with running errands, going grocery shopping, light clean up, closet organizing, laundry, meal prep, and paying bills.

• Responsible for managing, counting, and cashing in/out tills, overseeing employees, answering phones, booking and confirming birthday parties and reservations, greeting customers, cash register, providing information, hostess for birthday parties, and cleaning the facility.

• Responsible for greeting and helping customers, making sure the department is clean, folding, and hanging.

• Held a seasonal position working in customer service handling toy requests for families that are less fortunate.

• Assisting my boss with filing, entering data in database, checking voicemails, emails, organizing, running errands, light housekeeping, child care for her daughter, taking her daughter to after school activities, meal prep, ironing clothes, doing laundry, grocery shopping and paying bills.