Lauren Transue
Concord
Summary
Proactive and versatile retail manager with 17 years of experience with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with customers and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
Acting Store Director
J Crew Factory
Charlotte
05.2025 - Current
- Oversaw daily operations in a high-volume retail environment.
- Managed team performance through regular coaching and feedback sessions.
- Developed and implemented store merchandising strategies to enhance customer experience.
- Fostered a positive store culture focused on customer service excellence.
- Analyzed sales data to identify trends and adjust operational strategies.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Associate Manager
J Crew Factory
Charlotte
11.2024 - Current
- Managed daily operations to ensure team efficiency and productivity
- Handled responsibilities successfully in manager's absence.
- Implemented customer service standards across all departments in the organization.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Resolved conflicts between employees or customers in a professional manner.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant General Manager
Old Navy
Charlotte
03.2023 - 11.2024
General Manager
Old Navy
Center Valley
09.2022 - 02.2023
- Driving results which results in top loyalty results for the district
- Establishing and creating connections with the community
- Hiring and training
- Managing payroll
- Creating and executing plan to hit sales
- Talent builder with strong interpersonal skills
- Oversaw daily store operations to ensure excellent customer service.
- Managed staff scheduling and payroll to optimize labor costs.
- Led team meetings to communicate goals and strategies effectively
- Maintained visual merchandising standards to enhance the shopping experience.
- Resolved customer complaints quickly while maintaining high quality standards of customer service
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Assistant General Manager
Old Navy
Phillipsburg
07.2008 - 09.2022
- Proficient at submitting and managing payroll
- Lead team to achieve results
- Consistently top performer in district in loyalty and customer service scores
- Responsible for planning and executing women's and men's merchandise
- Oversees kids and baby merchandiser
- Runs shipment efficiently
- Plays a crucial role in hiring and training
- Crucial role in repositioning two stores, one store grew to be top 100 of the company and the other store became key contributor to district by consistently attaining conversion, Navyist reward cards, and customer service goals
- Led teams of 20+ teams, ran low, core and high volume stores
Education
Associate in Science - Psychology
Lehigh Carbon Community Collage
Phillipsburg, NJSkills
- Visual merchandising
- Employee training
- Sales analysis
- Team leadership
- Customer service
- Retail operations
- Payroll administration
- Scheduling optimization
- Conflict resolution
- Effective communication
- Staff development
- Merchandise planning
- Store operations
- Retail management
Timeline
Acting Store Director
J Crew Factory
05.2025 - Current
Associate Manager
J Crew Factory
11.2024 - Current
Assistant General Manager
Old Navy
03.2023 - 11.2024
General Manager
Old Navy
09.2022 - 02.2023
Assistant General Manager
Old Navy
07.2008 - 09.2022
Associate in Science - Psychology
Lehigh Carbon Community Collage