Lauren Sutton
Advance
Summary
Motivated first-year student pursuing an associate's degree in Paralegal Technology at Davidson Davie Community College. Demonstrated ability to effectively interact with the public. Eager to transition into a dynamic, hands-on learning environment.
Overview
12
12
years of professional experience
Work History
Customer Care Agent
Williams Sonoma Inc.
07.2024 - 09.2024
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Waitress
601 Burgers & Brews
03.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Helped keep the restaurant operational during periods of short staffing.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service/Sales Associate
Hobby Lobby Stores Inc.
09.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise during busy holiday season.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Shoe Show Inc.
03.2013 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front Desk Staff
Bladenboro Fitness
10.2012 - 03.2013
- Increased customer loyalty by addressing concerns promptly and professionally.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Office Administration
Bladen Community College
Associate of Applied Science - Paralegal Technology
Davidson Davie Community College
05.2026
High School Diploma -
Community Baptist Academy
05.2012
Skills
- Fast Learner
- Administrative Support
- Professionalism
- Effective Communication
- Multi-Tasking
Timeline
Customer Care Agent
Williams Sonoma Inc.
07.2024 - 09.2024
Waitress
601 Burgers & Brews
03.2024 - 08.2024
Customer Service/Sales Associate
Hobby Lobby Stores Inc.
09.2014 - 01.2015
Store Manager
Shoe Show Inc.
03.2013 - 09.2014
Front Desk Staff
Bladenboro Fitness
10.2012 - 03.2013
Office Administration
Bladen Community College
Associate of Applied Science - Paralegal Technology
Davidson Davie Community College
High School Diploma -
Community Baptist Academy
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