Lauren Scott
Trenton
Overview
13
13
years of professional experience
Work History
Patient Counselor
Carolinaeasthealth
New Bern
04.2021 - Current
- Respected patient confidentiality at all times while maintaining professional boundaries.
- Provided referrals to community resources as needed by the patient.
- Actively listened to patients' concerns while providing empathy and understanding.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counselled patients on potential financial liabilities and payment requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Documented patient counters in hospital system and initiated follow-up actions.
- Reported liabilities and risk management concerns to supervisor for review.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Managed medical billing requests from law firms and insurance companies, ensuring accuracy and compliance.
- Managed patient accounts undergoing bankruptcy, ensuring timely filing of claims online for payment eligibility.
- Managed deceased patient accounts to ensure estate payment collection.
- Responded to phone inquiries from patients and families, providing clear and accurate information.
- Contributed to multiple office areas beyond primary responsibilities, ensuring efficient operations.
Payment Analyst
Carolinaeasthealth
New Bern
07.2013 - 04.2021
- Maintained accurate records of all transactions associated with payments received.
- Analyzed payment discrepancies to identify root causes of errors.
- Developed strategies to improve the efficiency of payment processes.
- Responded promptly to customer inquiries regarding billing or payment issues.
- Ensured compliance with company policies and applicable regulations when processing payments.
- Assisted with the development of departmental goals, objectives, and standards.
- Performed daily reconciliation of accounts receivable records.
- Verified that all required documents are included in each payment transaction.
- Conducted audits of account balances for accuracy in accordance with established procedures.
- Investigated discrepancies between expected payments and actual receipts.
- Provided training to new team members on payment processing procedures and policies.
- Reviewed and processed payments for accuracy and completeness.
- Researched customer inquiries related to payments.
- Reconciled or entered report discrepancies found in financial records.
- Checked postings and documents for correctness, accuracy and proper coding.
Cashier
Carolinaeasthealth
New Bern
02.2012 - 07.2013
- Answered incoming phone calls and directed patients to appropriate personnel, ensuring efficient communication.
- Processed customer transactions accurately and efficiently using cash, credit, and checks, ensuring seamless payment experiences.
- Balanced daily deposits and reconciled discrepancies to maintain accurate financial records.
- Generated bank deposits with precision, maintaining compliance with financial protocols.
- Exchanged currency for various departments within the hospital.
- Compiled and maintained spreadsheets tracking financial deposits from various insurance companies.
Education
GED -
Pamlico Community College
Pamlico, NC10-2003
Skills
- Teamwork
- Time management abilities
- Organized and detail oriented
- Interpersonal skills
- Patient confidentiality and data security
- Critical thinking
- Multitasking Abilities
- Verbal and written communication
References
References available upon request.
Timeline
Patient Counselor
Carolinaeasthealth
04.2021 - Current
Payment Analyst
Carolinaeasthealth
07.2013 - 04.2021
Cashier
Carolinaeasthealth
02.2012 - 07.2013
GED -
Pamlico Community College