Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Scott

Trenton

Overview

13
13
years of professional experience

Work History

Patient Counselor

Carolinaeasthealth
New Bern
04.2021 - Current
  • Respected patient confidentiality at all times while maintaining professional boundaries.
  • Provided referrals to community resources as needed by the patient.
  • Actively listened to patients' concerns while providing empathy and understanding.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Managed medical billing requests from law firms and insurance companies, ensuring accuracy and compliance.
  • Managed patient accounts undergoing bankruptcy, ensuring timely filing of claims online for payment eligibility.
  • Managed deceased patient accounts to ensure estate payment collection.
  • Responded to phone inquiries from patients and families, providing clear and accurate information.
  • Contributed to multiple office areas beyond primary responsibilities, ensuring efficient operations.

Payment Analyst

Carolinaeasthealth
New Bern
07.2013 - 04.2021
  • Maintained accurate records of all transactions associated with payments received.
  • Analyzed payment discrepancies to identify root causes of errors.
  • Developed strategies to improve the efficiency of payment processes.
  • Responded promptly to customer inquiries regarding billing or payment issues.
  • Ensured compliance with company policies and applicable regulations when processing payments.
  • Assisted with the development of departmental goals, objectives, and standards.
  • Performed daily reconciliation of accounts receivable records.
  • Verified that all required documents are included in each payment transaction.
  • Conducted audits of account balances for accuracy in accordance with established procedures.
  • Investigated discrepancies between expected payments and actual receipts.
  • Provided training to new team members on payment processing procedures and policies.
  • Reviewed and processed payments for accuracy and completeness.
  • Researched customer inquiries related to payments.
  • Reconciled or entered report discrepancies found in financial records.
  • Checked postings and documents for correctness, accuracy and proper coding.

Cashier

Carolinaeasthealth
New Bern
02.2012 - 07.2013
  • Answered incoming phone calls and directed patients to appropriate personnel, ensuring efficient communication.
  • Processed customer transactions accurately and efficiently using cash, credit, and checks, ensuring seamless payment experiences.
  • Balanced daily deposits and reconciled discrepancies to maintain accurate financial records.
  • Generated bank deposits with precision, maintaining compliance with financial protocols.
  • Exchanged currency for various departments within the hospital.
  • Compiled and maintained spreadsheets tracking financial deposits from various insurance companies.

Education

GED -

Pamlico Community College
Pamlico, NC
10-2003

Skills

  • Teamwork
  • Time management abilities
  • Organized and detail oriented
  • Interpersonal skills
  • Patient confidentiality and data security
  • Critical thinking
  • Multitasking Abilities
  • Verbal and written communication

References

References available upon request.

Timeline

Patient Counselor

Carolinaeasthealth
04.2021 - Current

Payment Analyst

Carolinaeasthealth
07.2013 - 04.2021

Cashier

Carolinaeasthealth
02.2012 - 07.2013

GED -

Pamlico Community College

Similar Profiles

CREATE PROFILE
Lauren Scott