Lauren Ross
Kannapolis
Summary
Dedicated to ensuring payroll operations remain compliant with regulations. Strong proficiency in processing garnishments, calculating leave, and applying deductions. Excellent problem-solving skills, combined with ability to write comprehensive reports and maintain accurate records. Effectively navigates complexities of payroll management.
Overview
16
16
years of professional experience
Work History
Payroll Administrator
Apple Cleaning Systems, LLC.
09.2017 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed employee records on database to maintain accuracy and updated information.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Put together employee files and collected required digital or physical information to meet requirements.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
Apple Cleaning Systems, LLC.
07.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
School Bus Aide
Colonial Transportation
01.2009 - 05.2017
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Built and maintained positive relationships with teachers, students and parents.
- Documented and communicated effectively with colleagues, sharing pertinent information about individual students'' needs or behavioral concerns.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
Education
High School Diploma - Information Systems and Services, LAN Program (Local Area Networking)
Howard High School of Technology
Wilmington01.1999
Skills
- Proficient in Google Workspace (Google Docs, Google Sheets, etc), Quickbooks, Invoicing Applications (OPS Technology, VendorAccess, and Nexus), Microsoft Office
- Payroll processing
- Maintaining employee records
- Timekeeping management
- New hire processing
- Year-end procedures
- Resolving discrepancies
- Direct deposit setup
- Multi-state payroll
Timeline
Payroll Administrator
Apple Cleaning Systems, LLC.
09.2017 - Current
Customer Service Representative
Apple Cleaning Systems, LLC.
07.2014 - 09.2017
School Bus Aide
Colonial Transportation
01.2009 - 05.2017
High School Diploma - Information Systems and Services, LAN Program (Local Area Networking)
Howard High School of Technology
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