Summary
Overview
Work History
Education
Skills
Websites
Timeline
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LAUREN NEWELL

Charlotte

Summary

Client-focused Account Manager with a strong record in client adoption and driving business growth. Manages multiple key Fortune 500 accounts. Fosters a client-first culture and navigates complex business challenges to deliver solutions. Demonstrates ability to develop strategies that align account activities with client objectives, resulting in increased retention.

Overview

9
9
years of professional experience

Work History

Key Account Manager

RXO
Charlotte
01.2019 - Current
  • Build and maintain strong relationships with key accounts by effectively addressing challenges, and ensuring client satisfaction.
  • Maintain communication with senior executives to create plans for revenue growth.
  • Leads executive-level client presentations that drive revenue growth, including a recent pitch to a Fortune 500 company that secured a $2.5 million annual contract.
  • Expanded major accounts, including Chico's FAS ($328K → $374K), Eastern Plastics ($107K → $199K), Masonite ($1.8M → $4.1M), and Stanley Black & Decker ($2M → $4.6M).
  • Led account management and contract negotiations for key clients, contributing to more than $2M in revenue growth over two years.
  • Ensure the accuracy of sales and volume metrics by maintaining internal tracking and reporting systems.

Sales Assistant

RXO
Charlotte
01.2018 - 01.2019
  • Supported in the management and development of key accounts and business portfolio in line with business objectives.
  • Monitored shipments' status from inception to delivery while addressing potential issues and sharing information with clients.
  • Accurately tracked and monitored billing reports to enable prompt resolution of issues for both billing and shipment in collaboration with the Sales Manager and Carrier Operations Group.
  • Delivered positive client experience by prioritizing daily workload and coordinating shipment schedules.

Merchandise Assistant

BELK CORPORATE HEADQUARTERS
Charlotte
01.2017 - 01.2018
  • Balanced checkbook exceeding $10M in gross receipts quarterly while maintaining order system and inventory records.
  • Compiled weekly sales reports to identify actions driving revenue growth.
  • Managed vendor relations for over 20 suppliers, maintaining detailed logs of negotiations and communications.
  • Prepared weekly top-seller reports to identify growth opportunities within existing customer base.
  • Developed innovative advertising concepts for strategic sales meetings and managed product samples.

Product Development and Sales Assistant

MAURICE MAX
New York
01.2016 - 01.2017
  • Gathered and presented monthly market trends and selling reports to the Product Development and Sales Director for review while creating internal line sheets and purchase orders.
  • Led necessary training on standard product and organizational practices to help interns execute their daily duties.
  • Eliminated underlying issues during production by coordinating a more effective quality control process in liaison with the product development team.
  • Managed a detailed quality control schedule and ensured on-time procurement and arrival of products in coordination with the product development team on a weekly basis.
  • Increased operational efficiencies by devising and developing an optimized method of creating and maintaining product logs and style numbers.

Sales Intern

MAURICE MAX
01.2016 - 12.2016

Education

BS - Merchandising, Business Minor

EAST CAROLINA UNIVERSITY
Greenville, NC

Skills

  • Client acquisition and retention
  • Business development and strategy
  • Relationship management and development
  • Stakeholder relations and engagement
  • End-user training and support
  • Data-driven solutions and insights
  • Process optimization and management
  • Conflict resolution and negotiation
  • Service excellence and coordination
  • Microsoft Office Suite proficiency

Timeline

Key Account Manager

RXO
01.2019 - Current

Sales Assistant

RXO
01.2018 - 01.2019

Merchandise Assistant

BELK CORPORATE HEADQUARTERS
01.2017 - 01.2018

Product Development and Sales Assistant

MAURICE MAX
01.2016 - 01.2017

Sales Intern

MAURICE MAX
01.2016 - 12.2016

BS - Merchandising, Business Minor

EAST CAROLINA UNIVERSITY

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