Lauren Martin
Mooresville
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Academy Sports and Outdoors. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for fostering a positive work environment and training staff to achieve operational excellence. Adaptable and reliable, committed to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Academy Sports and Outdoors
Mooresville, NC
12.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Lead Server
Sun Up Cafe
Mooresville, NC
07.2021 - 03.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Family House
Mooresville, NC
10.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Business Management
Western Carolina University
Cullowhee, NC05-2027
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Attention to detail
- Adaptable and flexible
Timeline
Cashier Team Lead
Academy Sports and Outdoors
12.2023 - Current
Lead Server
Sun Up Cafe
07.2021 - 03.2024
Server
Family House
10.2019 - 03.2020
No Degree - Business Management
Western Carolina University
Similar Profiles
Carol TuttleCarol Tuttle
Equipment Operator at Academy Sports and Outdoors DCEquipment Operator at Academy Sports and Outdoors DC
Ali Ammad AliAli Ammad Ali
Sales Associate at Academy Sports and OutdoorsSales Associate at Academy Sports and Outdoors
Caryn Fagan MeeksCaryn Fagan Meeks
Sales Associate at Academy Sports and OutdoorsSales Associate at Academy Sports and Outdoors