Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Kling

Franklinton

Summary

Dynamic and dedicated professional with extensive experience in compassionate care as a CNA. Proven ability to build relationships, resolve complaints, and promote patient dignity. Strong work ethic and empathy, complemented by excellent time management,ensuring high standards in all tasks.

Overview

10
10
years of professional experience

Work History

Cashier

Speedway Gas Station
08.2018 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

CNA

Family Hospice and Palliative Care
06.2006 - 01.2007

Assisted patients with daily routine care, which included bathing, oral care, linen changes, address any skin break down, vital signs and emotional support to patients along with families.

  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

HCR ManorCare
04.2001 - 06.2006
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

CNA Course Complete Certification - CNA

Sembra School CNA
Raleigh, NC
03.2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration

Timeline

Cashier

Speedway Gas Station
08.2018 - 01.2021

CNA

Family Hospice and Palliative Care
06.2006 - 01.2007

CNA

HCR ManorCare
04.2001 - 06.2006

CNA Course Complete Certification - CNA

Sembra School CNA
Lauren Kling