Lauren Hinely
Gastonia
Summary
Experienced public sector leader with over 35 years of combined public and private experience in finance, operations, solid waste management, and administration. Proven expertise in strategic planning, grant and budget management, technological innovation, and regulatory compliance. Adept at leading teams, optimizing operations, and improving efficiency in multi-faceted government organizations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Solid Waste Administrator
City of Gastonia
01.2017 - Current
- Oversees office administration and supervises staff managing service orders and billing for over 25,000 residents and over 33,000 service orders yearly
- Assists with managing payroll and operational needs for all staff of over 50 employees
- Assists with budgeting process and proper cost allocations for over $14 M+ in Enterprise funds for Solid Waste and Car Wash, monitoring budgetary constraints
- Assists with contractual agreements, including quotes
- Manages all bulk and compactor collections for over 50 City facilities
- Conducts cost and trend analysis for cart supplies, generates financial and performance tonnage reports
- Coordinate call center operations to ensure high-quality customer service
- Assists with Website and app data content to include Website Collection Schedule Calendar, Wastewise, Code Red service alerts, campaigns, interactive leaf status map
- Assists with reporting for compliance with North Carolina Department of Environmental Quality (NCDEQ) composting regulations and permits
- Manage data integrity for reports for operations
- Assists with inventory control of administrative and operational supplies and procurement processes
- Assists with route optimization and efficiency projects using internal and external software
Grants Manager – Transit Funding Sources Manager
City of Gastonia
01.2009 - 01.2017
- Managed $21 M+ in federal and state transit grants, ensuring compliance and reporting
- Prepared grant applications, calculated drawdowns for reimbursements, and conducted audits with federal, state, and local agencies
- Oversaw ADA-compliant transit and coordinated fixed route funding administration
Bookkeeper
John Paull’s Accounting and Tax Services
01.2009 - 01.2012
Administrative Assistant III
City of Gastonia
01.2006 - 01.2009
- Provided executive support to the Assistant City Manager and the Directors of Public Works and Electric Departments
- Coordinated departmental communications and scheduling
Tax Preparer and Auditor (Seasonal)
H&R Block / Rapid Cash Refund
01.2004 - 01.2009
- Prepared individual income taxes and audits for all tax preparers to ensure accuracy and compliance with clients
Accounts Specialist
AdvantaClean
01.2004 - 01.2006
- Accounts receivable, accounts payable, payroll in Charlotte
Technology Coordinator
Miller Sherrill Blake Eagle CPA PA
01.2002 - 01.2004
- Managed technological and administrative needs for seven offices in the Charlotte area
Hardware and Software Field Technician
IBM/Royal and Sun Alliance/CDI, Corp.
01.2001 - 01.2002
- Installed new operating environments and configured all new users
Database Specialist/Helpdesk Analyst/Stocks Cashier
Wachovia Securities
01.1998 - 01.2001
- Audited brokerage accounts for the Southeast, all the former Interstate Johnson Lane customers in Charlotte
Loss Prevention Admin / Dispatcher / CSR
United Parcel Service (UPS)
01.1994 - 01.1998
- Provided administrative support to seven officers in the Western Carolina region in Charlotte
Legal Secretary
Melissa A. Magee, Attorney at Law
01.1990 - 01.1992
- Before her return as Assistant City Attorney
Education
Master of Business Administration -
Gardner-Webb University
Boiling Springs, NC01.2026
Certified Financial Planner Track - Retirement and Estate Planning
CPCC
Charlotte, NC01.2016
Bachelor of Science - Business Administration
Gardner-Webb University
Boiling Springs, NC01.2013
Certified Tax Professional - undefined
H&R Block
Charlotte, NC01.2004
Diploma - Computer Tech II
ECPI College of Technology
Charlotte, NC01.2000
Skills
- Leadership & Supervision
- Financial & Grant Management
- Operations & Process Improvement
- Technology & Systems Implementation
- Government Regulations & Compliance
- Customer Service Excellence
Certification
- Solid Waste Association of North America (NC-SWANA) 2020 – Certified Collections Operations Specialist
- ICMA Supervisory Leadership Series (Roles, Performance Evaluation, Communication, Motivation)
- FEMA ICS-100, ICS-200, ICS-300, IS-700
- Certified Notary Public – North Carolina – Expiration: 2029-03-02
- H&R Block (HRB) Certified Tax Preparer – Individual Income Tax
- HUD Real Estate & Down Payment Assistance Program
- Rutgers Financial Planning – Transportation Focus
Affiliations
- NC-American Public Works Association – (NC-APWA) (2010 – Present)
- Solid Waste Association of North America (NC-SWANA) (2010 – Present)
- Keep Gastonia Beautiful (KGB) Board Member (2017-2021)
- NC-American Public Works Association (NC-APWA) - Former Audit Committee Co-Chair (2010 – 2013), Solid Waste Division Director (2019)
- Technical Coordinating Committee (TCC) – Gaston Cleveland Lincoln (GCL) Metropolitan Planning Organization (MPO), Voting Member (2009-2017)
- Carolinas Recycling Association (CRA) via Keep Gastonia Beautiful
- NC Public Transportation Assistance (NC-PTA) (2009-2017)
Timeline
Solid Waste Administrator
City of Gastonia
01.2017 - Current
Grants Manager – Transit Funding Sources Manager
City of Gastonia
01.2009 - 01.2017
Bookkeeper
John Paull’s Accounting and Tax Services
01.2009 - 01.2012
Administrative Assistant III
City of Gastonia
01.2006 - 01.2009
Tax Preparer and Auditor (Seasonal)
H&R Block / Rapid Cash Refund
01.2004 - 01.2009
Accounts Specialist
AdvantaClean
01.2004 - 01.2006
Technology Coordinator
Miller Sherrill Blake Eagle CPA PA
01.2002 - 01.2004
Hardware and Software Field Technician
IBM/Royal and Sun Alliance/CDI, Corp.
01.2001 - 01.2002
Database Specialist/Helpdesk Analyst/Stocks Cashier
Wachovia Securities
01.1998 - 01.2001
Loss Prevention Admin / Dispatcher / CSR
United Parcel Service (UPS)
01.1994 - 01.1998
Legal Secretary
Melissa A. Magee, Attorney at Law
01.1990 - 01.1992
Certified Financial Planner Track - Retirement and Estate Planning
CPCC
Bachelor of Science - Business Administration
Gardner-Webb University
Certified Tax Professional - undefined
H&R Block
Diploma - Computer Tech II
ECPI College of Technology
Master of Business Administration -
Gardner-Webb University
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