Lauren Gentry
Greensboro
Summary
Fall 2026 MBA candidate specializing in Human Resource Management with hands-on experience in employee relations, career services, administrative support, and customer relations. Proven ability to coordinate recruiting events, train and onboard employees, and maintain accurate records across HR and student systems. Recognized for professionalism, adaptability, and strong organizational skills in fast paced environments and committed to fostering positive employee and student experiences through effective communication and process improvement.
Overview
2
2
years of professional experience
Work History
Employee Relations Graduate Assistant
Office of Career Services, North Carolina A&T
Greensboro
08.2024 - 05.2025
- Provided 1:1 support to 20+ students weekly, delivering resume reviews, interview prep, and job search strategies.
- Maintained accurate records for 100+ employers and student profiles in Handshake platform.
- Coordinated and executed 10+ employer recruiting events per semester, increasing student participation and employer engagement.
- Partnered with staff to streamline administrative processes, improving efficiency in service delivery.
Customer Service Representative
DTE Home Protection
Troy
02.2023 - 12.2023
- Handled 75-100 inbound calls daily, resolving service issues, billing concerns, and scheduling needs with 95%+ customer satisfaction.
- Assisted in onboarding and training 20+ new hires, resulting in improved team productivity and call quality performance.
- Promoted protection plans to customers, contributing to a 10% increase in service plan enrollments.
- Recognized for consistent achievement of service excellence metrics.
Education
Master of Business Administration - Human Resource Management
North Carolina A&T; State University
Greensboro, NC 09.2024 - 05/2026
Bachelor of Science - Elementary Education, Early Childhood Education
Wayne State University
Detroit, MISkills
- Employee Relations
- Event Coordination
- Training & Onboarding
- Recordkeeping
- Resume & Interview Coaching
- Handshake
- Microsoft Office Suite
- Microsoft Teams
- Data Entry & Reporting
- Conflict Resolution
- Communication
- Customer Service
- Collaboration
- Problem Solving
Timeline
Master of Business Administration - Human Resource Management
North Carolina A&T; State University
09.2024 - 05/2026
Employee Relations Graduate Assistant
Office of Career Services, North Carolina A&T
08.2024 - 05.2025
Customer Service Representative
DTE Home Protection
02.2023 - 12.2023
Bachelor of Science - Elementary Education, Early Childhood Education
Wayne State University