Lauren Funcke
Richlands
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Blue Cross NC through expert complaint resolution and effective communication. Skilled in CRM and de-escalation techniques, consistently exceeded productivity goals. Demonstrates exceptional problem-solving abilities and a commitment to excellence in customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Blue Cross NC
10.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Customer Service Representative
Walmart
12.2022 - 10.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
Packer Associate
Coleman
07.2022 - 12.2022
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Proved successful working within tight deadlines and a fast-paced environment.
- Packaged fragile items with cushioning material.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
Horticultural Technician
Plant Parents
01.2022 - 06.2022
- Prevented spread of diseases among plants through vigilant inspection practices, early detection measures, and timely interventions as needed.
- Provided exceptional customer service by addressing inquiries promptly and sharing valuable horticultural advice based on individual needs.
- Maximized greenhouse efficiency with careful monitoring of temperature, humidity, and light levels.
- Increased crop yield by applying appropriate fertilization methods and irrigation techniques.
- Assisted customers in making informed decisions on plant purchases by providing detailed information on care requirements and growth habits.
- Performed accurate plant identification and assessment to ensure suitable choices for specific environmental conditions.
- Streamlined inventory management processes through thorough record-keeping of incoming shipments, stock levels, and sales data.
Education
High School Diploma -
Brick House Academy
Sarasota, FL05-2015
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Complaint handling
- Problem resolution
- Customer relationship management
- Complaint resolution
- Customer order management
- De-escalation techniques
Certification
- Smart Desktop
- HIPPA
- Nuexco
- Care Radius
- Microsoft Teams
Timeline
Customer Service Specialist
Blue Cross NC
10.2023 - Current
Customer Service Representative
Walmart
12.2022 - 10.2023
Packer Associate
Coleman
07.2022 - 12.2022
Horticultural Technician
Plant Parents
01.2022 - 06.2022
- Smart Desktop
- HIPPA
- Nuexco
- Care Radius
- Microsoft Teams
High School Diploma -
Brick House Academy
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