Lauren Conner
Elizabeth City,NC
Summary
Dedicated and detail-oriented professional with over four years experience in customer service, retail operations, and office administration. Background includes working as a Cashier/Stocker at Layden's Supermarket and as an Office Administrator/Dispatcher for Standard Plumbing. Experienced in scheduling, customer relations, Quickbooks data entry, invoice processing, account reconciliation, and maintaining accurate records. Known for strong communication skills, reliability, and the ability to efficiently manage multiple responsibilities in fast-paced environments while providing excellent service to customers and team members.
Overview
5
5
years of professional experience
Work History
Office Administrator
Standard Plumbing Sewer & Drain
Hertford, NC
06.2024 - Current
- Managed customer communications, providing detailed information and resolving inquiries promptly.
- Assisted in scheduling appointments, ensuring alignment with technician availability and customer needs.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Utilized Quickbooks for accurate data entry, invoice processing, and account reconciliation to maintain organized financial records and ensure billing accuracy.
Retail Sales Associate
Laydens Supermarket
Belvidere, NC
06.2021 - 06.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate and timely transactions.
- Maintained visual merchandising standards, promoting seasonal promotions and new products.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Trained new associates on store policies, customer service techniques, and operational procedures.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Homeschooled
Tyner, NC08.2020
Skills
- Time management
- Goal setting
- Attention to detail
- Reliability
- Phone and email etiquette
- Administrative support
- Database entry
- Verbal communication
- Quickbooks expertise
- Customer service
- Team leadership
Timeline
Office Administrator
Standard Plumbing Sewer & Drain
06.2024 - Current
Retail Sales Associate
Laydens Supermarket
06.2021 - 06.2024
High School Diploma -
Homeschooled