Lauren Cates
Cary
Summary
Dedicated Dental Hygienist with expertise in patient education, infection control, and personalized treatment planning. Committed to enhancing patient oral health and ensuring a safe and effective care environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Hygienist
Smiles of Cary
05.2025 - Current
- Provided thorough dental cleanings to maintain patient oral health.
- Educated patients on proper oral hygiene techniques and care routines.
- Conducted periodontal assessments to evaluate gum health effectively.
- Developed personalized treatment plans based on individual patient needs.
- Implemented infection control protocols to ensure a safe environment.
Front End Manager
Wegmans Food Company
06.2020 - 02.2025
- Lead all front-end operations to ensure an exceptional shopping experience for customers, managing staff performance and customer service standards.
- Hired, trained, and developed a team of cashiers, fostering a positive work environment and enhancing team cohesion.
- Analyzed sales performance data to identify growth opportunities and implement strategies that improve customer satisfaction and loyalty.
- Resolved customer inquiries and complaints efficiently, ensuring a positive resolution while maintaining corporate policies and standards of service.
Catering Host
Bull City Hospitality
06.2021 - 06.2022
- Coordinated with clients to understand their catering needs for corporate events and large gatherings, tailoring service to enhance their event experience.
- Managed communications between clients and kitchen staff, ensuring timely meal preparations and service delivery.
- Supervised the catering team during events, providing direction and addressing any guest inquiries to maintain service quality and customer satisfaction.
Summer Camp Counselor
Orange County Parks and Recreation
05.2018 - 06.2019
- Designed and implemented dynamic activities catering to campers aged 6 to 15, encouraging participation, teamwork, and personal development.
- Ensured the safety and well-being of all campers by maintaining a positive and supportive environment, addressing any issues or conflicts promptly.
- Facilitated daily activities and provided guidance for camper interactions, fostering inclusivity and cooperation among participants.
Cashier
Cracker Barrel
04.2018 - 06.2019
- Managed checkout processes with accuracy, providing efficient service to enhance the dining experience for all guests.
- Welcomed guests with warm, friendly interaction and responded to inquiries about menu offerings, special promotions, and daily specials.
- Maintained a clean and organized checkout area while assisting with merchandise stocking to ensure optimal display and accessibility.
Education
Associates in Applied Science - Dental Hygiene
Wake Tech Community College
Raleigh, NC09.2025
Associates in Arts -
Wake Tech Community College
Raleigh, NC05.2022
Skills
- Critical thinking
- Time management
- Dentrix and Eaglesoft proficiency
- Patient education
- Infection control
- Oral health assessment
- Team collaboration
- Customer service
- Treatment planning
Certification
- NC State Board of Dental Examiners Registered Dental Hygienist
- CITA: Clinical Dental Hygiene Examination
- OSHA/Hazcom Training
- CPR and First Aid Certification
- Basic Life Support for Healthcare Providers (CPR and AED)
- Nomad Certification
- Local Anesthesia Certification
- EMS Guided Biofilm Therapy Certification
- Nitrous Oxide Monitoring Certificate
Timeline
Dental Hygienist
Smiles of Cary
05.2025 - Current
Catering Host
Bull City Hospitality
06.2021 - 06.2022
Front End Manager
Wegmans Food Company
06.2020 - 02.2025
Summer Camp Counselor
Orange County Parks and Recreation
05.2018 - 06.2019
Cashier
Cracker Barrel
04.2018 - 06.2019
Associates in Applied Science - Dental Hygiene
Wake Tech Community College
Associates in Arts -
Wake Tech Community College
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