Lauren Bevington
Charlotte
Summary
Implementation Consultant and Social Work SME responsible for improving productivity and technology usage for Oncology practice. Lead and train medical team of Social Workers. Responsibilities include: testing, training, creating and updating requirements for technology product, fixing bugs and being the expert and liaison between Oncology practices and Broadreach / Vantage Health Technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation Consultant
BroadReach/Vantage Health Technologies
03.2021 - Current
- Lead the creation and communication of system requirements to technical teams, ensuring seamless implementation of the EMR and CM systems.
- Perform comprehensive quality assurance (QA) testing to ensure functionality and accuracy of systems.
- Develop and deliver training programs for new users of the EMR and CM systems, ensuring effective adoption and proficiency.
- Manage and support a team of social workers and nurse care navigators, fostering collaboration and optimizing patient care outcomes.
- Provide expert guidance on social work best practices, offering ongoing support to enhance service delivery.
- Stay up to date on industry regulations and compliance standards to ensure that software solutions meet all necessary requirements.
User Empathy Expert
Hamilton Advisory, LLC
03.2021 - Current
- Company Overview: Consulting firm providing financial and healthcare consulting services to companies around the globe
- Responsible for improving productivity and technology usage for Oncology practice
- Lead and train medical team of Social Workers
- Identify and evaluate emerging technologies and trends in the healthcare industry, and provide recommendations on how they can be incorporated into the software solutions to enhance patient outcomes
- Research and recommend new technology features to enhance the implementation process and improve patient outcomes
- Work with cross-functional teams to implement software solutions that improve patient outcomes and streamline clinical workflows
- Work with clients to understand their unique needs and challenges in implementing new technology, and provide tailored solutions to address those needs
- Stay up to date on industry regulations and compliance standards to ensure that software solutions meet all necessary requirements
- Provide training and maintenance sessions for all users
- Provide social work supervisory services to client CHW team
- Consulting firm providing financial and healthcare consulting services to companies around the globe
Clinical Social Worker-Resource Specialist
CVS Health-Accordant Health Services
10.2018 - 03.2021
- Recipient of Numerous Awards for Best Research, Best Client Care Plan, Best Provider- Customer Relations
- Collaborate with healthcare providers to develop and implement personalized care plans for individuals with rare and chronic illnesses
- Coordinate with healthcare providers to ensure seamless and effective delivery of care and support services to individuals with rare and chronic illnesses
- Advocate for patients with rare and chronic illnesses to ensure their needs are met and their voices are heard in the healthcare system
- Develop and implement a training program for social workers and nursing staff on the best practices for providing care to individuals with rare and chronic illnesses
- Provide cultural sensitivity training to healthcare providers to improve the quality of care for individuals from diverse backgrounds with rare and chronic illnesses
- Recipient of Numerous Awards for Best Research, Best Client Care Plan, Best Provider- Customer Relations
Licensed Clinical Social Worker, Emergency Department
Duke University Hospital
04.2018 - 08.2018
- Member of health care team handling large volume of high-stress trauma and psychiatric cases
- Key player in problem solving patients' medical needs, assessments, and plans of action for safety and discharge
- Assessed individuals in varying trauma or crisis situations to determine best path of post-treatment care
- Coordinated with teams from child protective services and adult protective services for safe discharge
- Created conflict resolution plans for families
Licensed Clinical Social Worker
Central Regional Hospital at North Carolina
08.2014 - 03.2018
- Managed caseload on the teaching unit for UNC and Duke Psychiatry Residents for adults with severe persistent mental illnesses
- Specialized in traumatic/anoxic brain injuries, chronic traumatic encephalopathy, and Schizophrenia
- In addition to clinical caseload, involved in administrative functions including recruiting and training new clinical staff
- Worked closely with Managed Care Organizations for discharge planning and case management
- Conducted individual and family therapy using CBT techniques
- As a member of the Treatment Planning Committee, directed protocols for geriatric, adolescent, child, and forensic units for effective treatment plans
- Created Orientation Handbook
- Recognized by psychiatric staff for outstanding discharge plans, assessments, and treatment documentation
- Assisted in court for Commitment Hearings
Social Worker
UNC Center for Excellence in Community Mental Health
03.2014 - 05.2014
- Successfully created full life plan for outaged adults, including full time jobs with benefits (example: Residential Culinary School Program)
- Awarded Superior Work Award by Cardinal Innovations Managed Care Organization (MCO)
- Develop and maintain relationships with local community organizations, agencies, and service providers to ensure clients have access to a comprehensive network of resources and support
- Conduct regular assessments and reassessments of clients to determine their needs and develop appropriate treatment plans
- Participate in interdisciplinary team meetings to collaborate on client treatment plans and coordinate care with other healthcare professionals
- Utilize evidence-based practices and interventions to provide individualized and culturally competent care to clients, taking into consideration their unique needs and circumstances
- Provide ongoing support and assistance to clients after they have completed a treatment program to ensure successful transition and long-term recovery
Social Worker
Inter-Faith Council for Social Services at Orange County, NC
08.2013 - 03.2014
- Conducted intakes, case management sessions, and individual therapy for shelter residents
- Collected data for point-in time count for Orange County
- Created and facilitated bi-weekly support program for shelter residents
- Completed street outreach to provide emergency case management to homeless individuals
- Advocated for clients in Chapel Hill Mental Health Court
Education
Master's - Business Administration
East Carolina University
07.2023
Master's - Social Work
University of North Carolina
05.2015
Bachelor of Arts Cum Laude - Psychology
University of Maryland
05.2013
Skills
- Medical Benefit Plans
- Case Management
- Quality Management
- Data Analytics
- Business Skills
- Software Development Life Cycle (SDLC)
- End User Training
- User Acceptance Training
- Patient Outcomes
- Communication
- Relationship Management
- Microsoft Office Suite
- Vista Software
- Epic Software
- Medical Consulting
- Clinical Solutions
Personal Information
Title: User Empathy Expert
Certification
Licensed Clinical Social Worker
North Carolina Certification and Licensing Board
Issued Jun 2017
Credential ID C010811
Timeline
Implementation Consultant
BroadReach/Vantage Health Technologies
03.2021 - Current
User Empathy Expert
Hamilton Advisory, LLC
03.2021 - Current
Clinical Social Worker-Resource Specialist
CVS Health-Accordant Health Services
10.2018 - 03.2021
Licensed Clinical Social Worker, Emergency Department
Duke University Hospital
04.2018 - 08.2018
Licensed Clinical Social Worker
Central Regional Hospital at North Carolina
08.2014 - 03.2018
Social Worker
UNC Center for Excellence in Community Mental Health
03.2014 - 05.2014
Social Worker
Inter-Faith Council for Social Services at Orange County, NC
08.2013 - 03.2014
Master's - Social Work
University of North Carolina
Bachelor of Arts Cum Laude - Psychology
University of Maryland
Master's - Business Administration
East Carolina University
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