Lauren Barker
High Point,NC
Summary
Qualified patient representative with solid foundation in establishing customer accounts and resolving inquiries efficiently. Demonstrated ability to foster strong relationships with patients, insurance, and providers offices to contribute to team success. Proven capability in using communication and problem-solving skills to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Account Representative
Aeroflow
04.2023 - Current
- Establish new patient accounts ensuring accuracy of information and speedy delivery of first shipment of supplies.
- Increased client retention, consistently maintaining strong relationships with insurance case managers via email.
- Contact doctors offices to ensure necessary documentation is returned within a timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved response times, efficiently managing call volumes of up to 60 calls per day concerning inquiries and requests.
Patient Representative
Cape Fear Valley Health System
08.2022 - 02.2023
- Schedule appointments for 8 different providers, working within the boundaries of their specialties.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Trained new staff on filing, phone etiquette and other office duties.
Agriculture Teacher
Asheboro High School - Zoo School
08.2021 - 06.2022
- Educated 70 students by using established protocols to teach principles of various topics across subject areas.
- Developed differentiated instruction to accommodate diverse learners, resulting in greater academic achievement as measured by state assessments.
- Created comprehensive lesson plans that integrated various aspects of agricultural science, leading to increased student engagement and retention.
Education
B.S. - Agricultural Education
North Carolina State University
Raleigh, NC12.2020
Skills
- Problem-solving
- Multitasking
- Effective verbal and written communication
- Relationship building
- Client relationship management
- Time management abilities
Timeline
Customer Account Representative
Aeroflow
04.2023 - Current
Patient Representative
Cape Fear Valley Health System
08.2022 - 02.2023
Agriculture Teacher
Asheboro High School - Zoo School
08.2021 - 06.2022
B.S. - Agricultural Education
North Carolina State University
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