Lauren Baldwin
Sanford
Summary
Detailed-oriented professional with 5+ years of experience in administrative operation, healthcare support, and regulatory compliance. A track record in documentation accuracy, and supporting adherence to HIPAA, state and federal regulation. Experienced in data analysis, recruitment compliance, and healthcare policy. Strong communicator with focus on maintaining relationships, and mitigating risks in clinical and administrative environment.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
AFC Urgent Care
08.2024 - Current
- Verified insurance and patient information to maintain accurate records aligned with compliance standards.
- Processed billing and documentation with policy adherence.
- Facilitated the request and needs of multiple large-scale contracts.
- Managed EMR system, patient intake, and scheduling to support positive clinical workflow.
- Assisted in the training of new administrative staff members by sharing expertise and best practices to support their professional development.
- Collected accurate customer payments during time of service to reduce missed co-pays by 100%.
Recruitment Coordinator
FirstHealth Moore Regional Hospital
08.2022 - 06.2024
- Enforced policy and procedure for compliance of hospital staffing and the federal hiring regulation through precise documentation .
- Provided Administrative Support to Nurse Executives and Nurse Managers in day-to-day operations to support clinical staff.
- Lead talent acquisition by recruiting, interviewing, hiring, and completing training and development.
- Coordinated over 100 workforce plans, calendars, and schedules to monitor operational properties.
- Maintained accurate digital and physical personnel records in alignment with HR policy.
- Managed and processed incoming phone calls and email correspondence.
Customer Service Specialist
Duke Energy
02.2020 - 08.2022
- Maintained accurate data collection of service actions, repairs, and discussions.
- Processed over 80 incoming calls regarding customer billing and high escalated calls
- Processed invoice payments and ensured documentation accuracy.
- Troubleshoot issues and provide technical assistance to users for quality services.
- Recommended and upsold new products resulting in increased revenue.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
Greensboro, NCSkills
- Regulatory Compliance (HIPAA, JCAHO, OSHA)
- CRM & HRIS Systems (ADP Workforce Now)
- Conflict Resolution Risk Management
- Contract and Calendar Coordination
- Data & Records Management
- Auditing Support & Reporting
- Microsoft Office Suite (Word, Excel, Outlook)
- Multitasking Detail Oriented
- Reading & Writing Comprehension
- Timesheet Processing
- Staff Coordination Scheduling
- Policy and Procedure Writing
- Analytical and Critical Thinking
- Payment & Insurance Processing
- Cross-functional communication
Timeline
Medical Administrative Assistant
AFC Urgent Care
08.2024 - Current
Recruitment Coordinator
FirstHealth Moore Regional Hospital
08.2022 - 06.2024
Customer Service Specialist
Duke Energy
02.2020 - 08.2022
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
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