Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurel Veto

New Bern

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Remote Costumer Service Representative

Omni Interactions
03.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Taking inbound calls from members, medical facilities, transportation providers and health plans.
  • Entering ride details to ensure successful ride completion and confirming member eligibility.

To-Go Specialist

Applebee's Grill + Bar
06.2021 - 03.2022
  • Answers the phones with appropriate greetings and assist guests with their orders. Also do walk- in to go orders.
  • Maintains clean and organized station such as POS, printers, phones, counters, and stock of packaging materials, menus, and other supplies.
  • Preparing orders and organizing them into bags. Making sure everything is in the bag and checking off items as getting placed in bags. Cashing out guests and ensure their satisfaction.
  • Exercised versatility in fast-paced, agile work environments.
  • Managed and resolved incidents according to service agreements.

Hostess

Outback Steakhouse
05.2019 - 11.2019
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Remote Dispatcher

Grassbusters Lawn Care
02.2013 - 06.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Store Associate

Spirit Halloween Store
08.2012 - 11.2012
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Responsible for selling store merchandise to guests while maintaining company standard in costumer service.
  • Assist guests with fitting rooms.
  • Operates the store POS to ring up sales.
  • Assist with merchandise, stocking, and general upkeep of the store.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Education

High School Diploma -

George C Marshall High School
Tysons Corner, VA
05.2012

Skills

  • Communication
  • People skills
  • Planning & organizing
  • Good work ethic
  • Microsoft Office
  • Multitasking
  • POS system operation
  • Customer assistance
  • Payment processing
  • Reliable & trustworthy
  • Organization

Timeline

Remote Costumer Service Representative

Omni Interactions
03.2023 - 01.2024

To-Go Specialist

Applebee's Grill + Bar
06.2021 - 03.2022

Hostess

Outback Steakhouse
05.2019 - 11.2019

Remote Dispatcher

Grassbusters Lawn Care
02.2013 - 06.2018

Store Associate

Spirit Halloween Store
08.2012 - 11.2012

High School Diploma -

George C Marshall High School

Similar Profiles

CREATE PROFILE
Laurel Veto