Laura Walker, RN

Region 3, assigned to Med Surg 5 E Cleveland, consistently picked up at all hospitals.

• worked all units as needed including Telemetry, step down med-surg, ortho, neuro, end of life, ER.

• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
• picked up many overtime hours during the height of Covid.

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• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Participated in professional growth programs to support special education improvement efforts.
• Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
• Developed positive relationships with parents to foster communication and encourage involvement for student growth.

• Delivered feedback to manager on staff performance reviews.
• Implemented and oversaw quality assurance processes and systems in collaboration with manager.
• Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
• Oversaw orientation, training and ongoing competency program for practice assistants and medical assistants.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Updated customer records in CRM to document interactions.
• Maintained contact with customers to request referrals.
• Leveraged scripts and other resources to answer questions and direct to appropriate resources.
• Escalated complex matters to management to request information or appropriate action to resolve.

• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
• Gathered patient health data through interviews and observation, documenting data in electronic records.

• Provided direct patient care, stabilized patients and determined next course of action.
• Managed care from admission to discharge.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.

• Weekend charge nurse, scheduling, staffing.
• Floor nurse.

• Charge nurse.
• Medical surgical pre-op and post-op.
• Code team.
• Staffing.