Laura Summers
Burlington
Summary
Dependable and flexible individual with a versatile background in retail and administrative roles. Known for strong communication and problem-solving skills, consistently delivering high-quality customer service and supporting team success.
Overview
13
13
years of professional experience
Work History
Price and Signage Lead
Dick's Sporting Goods, Inc
Burlington, NC
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt toto be new situations.
- Completed weekly price changes.
- Prepared in store special signage weekly.
- Resolved customer inquiries through effective communication and product knowledge.
Administrative Assistant
Dick's Sporting Goods, Inc
Burlington, NC
04.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Apparel Sales Lead
Dick's Sporting Goods, Inc
Burlington, NC
10.2017 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Trained new team members on best practices and company policies.
- Responded to customer requests for products, services, and company information.
Footwear Sales Lead
Dick's Sporting Goods, Inc
Burlington, NC
11.2015 - Current
- Developed and implemented sales strategies that enhanced customer engagement and loyalty initiatives.
- Collaborated with merchandising teams to optimize product placement and inventory management for increased sales.
- Conducted regular performance evaluations, providing actionable feedback to improve individual and team results.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Sales Associate
Dick's Sporting Goods, Inc
Burlington, NC
07.2013 - Current
- Delivered exceptional customer service, guiding shoppers in product selection and enhancing overall store experience.
- Assisted in merchandising strategies, ensuring effective product placement to maximize visibility and sales.
- Processed transactions efficiently, utilizing point-of-sale systems for accuracy.
- Collaborated with team members to drive sales initiatives and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
Medical Assistant
Alamance Community College
Graham, NCSkills
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Flexible and adaptable
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Price and Signage Lead
Dick's Sporting Goods, Inc
12.2021 - Current
Administrative Assistant
Dick's Sporting Goods, Inc
04.2019 - Current
Apparel Sales Lead
Dick's Sporting Goods, Inc
10.2017 - Current
Footwear Sales Lead
Dick's Sporting Goods, Inc
11.2015 - Current
Sales Associate
Dick's Sporting Goods, Inc
07.2013 - Current
Medical Assistant
Alamance Community College