Laura Rodriguez
Kannapolis
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills.Recognized for maintaining cleanliness standards and collaborating effectively with teams. Committed to delivering quality service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Server
Los Arcos Mexican Restaurant
Salisbury, NC
02.2017 - 09.2018
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in food and beverage preparation, maintaining high standards of quality and presentation.
- Managed cash register operations, processing payments accurately and efficiently.
- Collaborated with kitchen staff to ensure timely order delivery and address customer needs promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Iqor
Charlotte, NC
08.2016 - 02.2017
- Provided exceptional support in resolving customer inquiries and concerns.
- Adapted quickly to new software tools for efficient issue resolution.
- Actively participated in team meetings to discuss performance metrics and strategies.
- Responded to customer requests for products, services, and company information.
Construction Worker
Hemar Concrete Inc
Kannapolis, NC
08.2015 - 07.2016
- Operated heavy machinery and tools, ensuring safety compliance on job sites.
- Assisted in concrete pouring and finishing, maintaining quality standards throughout projects.
- Collaborated with team members to execute construction plans efficiently and effectively.
- Assisted in site preparation and cleanup, contributing to overall project workflow.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
Restaurant Hostess
Pancho Villas Mexican Restaurant
Salisbury, NC
04.2014 - 05.2015
- Greeted guests warmly, creating welcoming atmosphere for patrons.
- Managed reservations efficiently, optimizing table turnover and guest flow.
- Assisted in training new host staff on procedures and customer service standards.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Monitored dining area for cleanliness and readiness, ensuring high service standards maintained.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Jesse C Carson High School
China Grove, NC06-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
Los Arcos Mexican Restaurant
02.2017 - 09.2018
Customer Service Representative
Iqor
08.2016 - 02.2017
Construction Worker
Hemar Concrete Inc
08.2015 - 07.2016
Restaurant Hostess
Pancho Villas Mexican Restaurant
04.2014 - 05.2015
High School Diploma -
Jesse C Carson High School