Laura Queen
Gastonia
Summary
Skilled Leave of Absence Specialist with notable experience in managing employee leaves and understanding of federal and state leave laws. Strong in building effective relationships with employees, prioritizing tasks under pressure, and maintaining confidentiality. Demonstrated success in resolving complex leave cases, enhancing overall company compliance, and delivering training to staff on leave policies.
Overview
26
26
years of professional experience
Work History
Leave of Absence Specialist
Compass Group USA
Charlotte
10.2015 - Current
- Managed leave of absence inquiries for employees across various departments.
- Reviewed and processed documentation for leave requests and extensions.
- Communicated with HR teams to ensure compliance with company policies.
- Coordinated with managers to facilitate employee transitions during leaves.
- Provided guidance to employees regarding their rights and benefits during leave.
- Maintained accurate records of leave status and documentation in systems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive audits to ensure compliance with financial regulations and standards.
- Prepared detailed audit reports outlining findings and recommendations for management.
Certified Technical Trainer (CTT)
Cigna Healthcare
Charlotte
09.1999 - 07.2009
- Resolved complex customer issues through effective communication and problem-solving.
- Developed training materials for new hires to improve service standards.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
- Worked with leadership to assess training requirements.
Education
Certified Technical Trainer -
CTT Certification
Charlotte, NC06-2002
High School Diploma -
South Point High School
Belmont, NC06-1985
Skills
- Leave management and administration
- Customer service excellence
- ADA and FMLA compliance
- Training and mentoring programs
- Policy adherence and enforcement
- Absence management strategies
Timeline
Leave of Absence Specialist
Compass Group USA
10.2015 - Current
Certified Technical Trainer (CTT)
Cigna Healthcare
09.1999 - 07.2009
Certified Technical Trainer -
CTT Certification
High School Diploma -
South Point High School