Laura Morgan
Topton
Summary
Well-organized Medical Receptionist skilled in checking in patients and maintaining good flow to examination rooms. Friendly, compassionate, and able to manage fast-paced environment. Excellent communicator with good problem-solving, organizational, and time management skills. Proficient in HIPAA compliance and patient confidentiality.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Receptionist
Graham County Health Department
09.2024 - 12.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Smoky Mountain Urgent Care
02.2020 - 10.2022
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments
- Kept updated knowledge of medical terminology
- Balanced drawers and managed petty cash usage
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office
- Scanned and filed patient information into medical records
Medical Assistant
Erlanger Primary Care
01.2019 - 05.2019
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Communicated with patients and families proactively to gather information on patient's condition
- Answered phone calls and scheduled or followed-up on appointments
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
Medical Assistant
Smoky Mountain Foot and Ankle Clinic
02.2017 - 12.2018
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Prepared patients for examinations, procedures, and treatments
- Sterilized and positioned instruments and equipment for examinations and procedures
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Interviewed patients to obtain medical information and document vital signs
EMT-Basic
Harrah's Casino
04.2015 - 05.2016
- Trained new EMTs on proper protocols and procedures.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Used medical equipment and supplies, such as oxygen tanks.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
CNA
Murphy Nursing and Rehab
01.2014 - 11.2014
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Valley View Care Center
02.2012 - 05.2013
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Andrews High School
Andrews, NC06.2012
Certificate - Emergency Medicine
Tri-County Community College
Murphy NC12-2012
License - CNA
Andrews High School
Andrews, NC06-2011
Skills
- Medical charting
- Typing and filing
- Co-payment collection
- Medical terminology
- Interview patients
- Insurance verifications
Timeline
Medical Assistant/Receptionist
Graham County Health Department
09.2024 - 12.2024
Medical Receptionist
Smoky Mountain Urgent Care
02.2020 - 10.2022
Medical Assistant
Erlanger Primary Care
01.2019 - 05.2019
Medical Assistant
Smoky Mountain Foot and Ankle Clinic
02.2017 - 12.2018
EMT-Basic
Harrah's Casino
04.2015 - 05.2016
CNA
Murphy Nursing and Rehab
01.2014 - 11.2014
CNA
Valley View Care Center
02.2012 - 05.2013
High School Diploma -
Andrews High School
Certificate - Emergency Medicine
Tri-County Community College
License - CNA
Andrews High School
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