Laura McCalmant
Stedman
Summary
Compassionate Patient Care Technician with extensive experience at Doctors Hospital of Augusta, skilled in vital signs monitoring and active listening. Proven ability to enhance patient satisfaction and streamline workflows, while training new staff to maintain high standards of care. Committed to delivering exceptional healthcare in diverse settings.
Medical billing professional with proven track record in managing billing operations and ensuring compliance with healthcare regulations. Highly reliable team player focused on effective collaboration and achieving results. Skilled in medical coding, claims processing, and maintaining patient confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Float Pool
Doctors Hospital of Augusta
03.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Worked in Emergency Department, PCU, and Discharge Lounge mainly.
- Provided discharge instructons to patients and set up medications & rides.
Travel CNA
Prime Time Healthcare
05.2021 - 02.2024
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
Travel CNA
Aya Healthcare
11.2020 - 04.2021
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
Home Health Aide
Care South Home Health
06.2020 - 10.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Restorative Certified Nursing Assistant
Fifth Avenue Healthcare
08.2017 - 09.2019
- Performed feeding assistance when necessary while monitoring dietary restrictions.
- Monitored skin integrity regularly, implementing preventative measures to avoid pressure ulcers or related complications.
- Facilitated social interactions among patients, promoting emotional well-being and reducing feelings of isolation.
- Utilized specialized equipment for proper positioning and support, maximizing patient comfort levels.
- Educated family members on strategies to support their loved one''s recovery process, fostering positive home environments.
- Maintained accurate documentation of patient progress and vital signs, contributing to effective care coordination.
Billing Coordinator
Dr. Miniyars Peds
06.2017 - 09.2019
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
Home Health Aide
Care South Home Health
01.2016 - 06.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
CNA
Wake Forest Baptist Health
10.2015 - 01.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Restorative Certified Nursing Assistant
Fifth Avenue Healthcare
04.2012 - 08.2015
- Performed feeding assistance when necessary while monitoring dietary restrictions.
- Monitored skin integrity regularly, implementing preventative measures to avoid pressure ulcers or related complications.
- Facilitated social interactions among patients, promoting emotional well-being and reducing feelings of isolation.
- Utilized specialized equipment for proper positioning and support, maximizing patient comfort levels.
- Educated family members on strategies to support their loved one''s recovery process, fostering positive home environments.
- Completed comprehensive training in dementia care practices, applying knowledge to improve outcomes for affected individuals.
- Collaborated with nursing staff to develop personalized care plans, ensuring optimal patient outcomes.
- Conducted regular rounds within the facility along with nursing staff.
- Provided physical therapy support for improved patient mobility and functionality.
Education
No Degree - General Studies
Georgia Highlands College
Rome, GA04-2009
High School Diploma -
Coosa High School
Rome, GA06-2005
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- Customer service
- Active listening
- Audit support
- Document review
- Deadline oriented
- File management
- Data entry proficiency
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
Timeline
Patient Care Technician, Float Pool
Doctors Hospital of Augusta
03.2024 - Current
Travel CNA
Prime Time Healthcare
05.2021 - 02.2024
Travel CNA
Aya Healthcare
11.2020 - 04.2021
Home Health Aide
Care South Home Health
06.2020 - 10.2020
Restorative Certified Nursing Assistant
Fifth Avenue Healthcare
08.2017 - 09.2019
Billing Coordinator
Dr. Miniyars Peds
06.2017 - 09.2019
Home Health Aide
Care South Home Health
01.2016 - 06.2017
CNA
Wake Forest Baptist Health
10.2015 - 01.2017
Restorative Certified Nursing Assistant
Fifth Avenue Healthcare
04.2012 - 08.2015
No Degree - General Studies
Georgia Highlands College
High School Diploma -
Coosa High School
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